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by
aseaton
on
Jun 30, 2021
07:27 AM
Latest post on
Jul 03, 2021
08:35 AM
by
VladimirN
1 Reply
1963
Views
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Hi Community, I have a simple requirement to navigate to one of my menu
items by using the data from...
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1 Reply
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1963
Views
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Unusable website! You can't find anything, you have to wander through
the sections of the site in se...
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5 Replies
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3026
Views
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by
Bill3
on
May 12, 2021
01:56 PM
Latest post on
Jun 30, 2021
12:22 AM
by
Jenny
4 Replies
2479
Views
|
EVERY time I search the search results show briefly and then are wiped
out and replaced by results f...
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4 Replies
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2479
Views
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by
Anonymous
on
Jun 25, 2021
05:13 AM
0 Replies
1405
Views
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When a user changed his email address using upper- and lowercase
characters in his name (part before...
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0 Replies
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1405
Views
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by
Anonymous
on
Jun 25, 2021
05:07 AM
0 Replies
1162
Views
|
The Case Logger
(https://support.ptc.com/support/feedback/web-account.htm) has a (too)
simple GUI, m...
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0 Replies
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1162
Views
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by
sylsw
on
Jun 22, 2021
10:24 PM
0 Replies
1363
Views
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After I opened a support ticket, the browser jumped to the screenshot
page. I don't know whether the...
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0 Replies
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1363
Views
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PTC is committed to improving our customer's web experience. PTC's
Customer Experience Design team i...
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1 Reply
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1870
Views
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For the last several weeks, the PTC Technical Support Search has been
replacing my current search te...
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9 Replies
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4764
Views
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Something has changed for the worse with the case logger. Every time I
type a couple of characters t...
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2 Replies
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2170
Views
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by
TomU
on
May 24, 2021
10:23 AM
0 Replies
1045
Views
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For some reason Update Advisor is listing fixes that don't apply based
on the selected *starting* ve...
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0 Replies
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1045
Views
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by
sylsw
on
May 07, 2021
07:32 PM
Latest post on
May 10, 2021
09:54 AM
by
Leigh
4 Replies
3316
Views
|
I opend a lvl 2 support case two months ago, the support team just keep
changing assignee again and ...
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4 Replies
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3316
Views
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Document search returns error regardless of what I search for. See image
below. Why ?
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5 Replies
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3099
Views
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Hello, Creo 4 M150 is officially released, would you please check and
update the Update Advisor tool...
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1 Reply
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1071
Views
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by
TomU
on
Apr 23, 2021
03:59 PM
0 Replies
1300
Views
|
I'm seeing a notice about proactive support recommendations at the top
of several different KB artic...
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0 Replies
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1300
Views
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by
TomU
on
Jan 27, 2021
02:58 PM
Latest post on
Apr 19, 2021
04:31 PM
by
TomU
3 Replies
2450
Views
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I'm curious if anyone else is noticing an increase in the amount of time
it takes to get meaningful ...
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3 Replies
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2450
Views
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by
TomU
on
Feb 20, 2024
07:51 AM
Latest post on
Apr 16, 2021
12:27 PM
by
PM_8301149
3 Replies
1982
Views
|
It seems odd that the subscription renewal inquiry page offers no
information on what each subscript...
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3 Replies
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1982
Views
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by
TomU
on
Apr 05, 2021
09:24 AM
Latest post on
Apr 13, 2021
03:31 AM
by
PeterCase
7 Replies
3987
Views
|
Files attached when creating a new case are being stamped with the wrong
time. I created a case 45 m...
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7 Replies
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3987
Views
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Quick heads-up: We just added a dedicated page around renewals on
ptc.com. Page is brand new and lis...
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2 Replies
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1821
Views
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by
DHLewis
on
Mar 25, 2021
11:01 AM
Latest post on
Mar 25, 2021
11:40 AM
by
TomU
1 Reply
1237
Views
|
You turned off the Search overview Breadcrumb and instead give tips to
the new format. BUT NO where ...
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1 Reply
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1237
Views
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by
jgoncalves
on
Jan 19, 2021
04:58 AM
Latest post on
Mar 05, 2021
09:38 AM
by
KimH
12 Replies
6499
Views
|
I cannot open new Support Case The UI is broken. Tested on Chrome and
Edge. In the case of Edge, no ...
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12 Replies
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6499
Views
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by
rpike
on
Feb 01, 2021
06:01 AM
Latest post on
Feb 01, 2021
08:14 AM
by
PeterCase
2 Replies
1515
Views
|
Not seeing any downloads at all this morning. Everything I choose says
"0 date codes for...". Is the...
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2 Replies
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1515
Views
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by
TomU
on
Dec 22, 2020
01:59 PM
0 Replies
1304
Views
|
Anytime a case is opened with tech support a canned response is
immediately sent out and added to th...
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0 Replies
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1304
Views
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by
TomU
on
Nov 24, 2020
10:17 AM
Latest post on
Dec 21, 2020
09:47 AM
by
TomU
7 Replies
4893
Views
|
I'm not sure what else is supposed to be at the bottom of the SPR pages,
but it never finishes loadi...
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7 Replies
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4893
Views
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by
TomU
on
Dec 18, 2020
01:16 PM
Latest post on
Dec 21, 2020
09:11 AM
by
TomU
3 Replies
2660
Views
|
Can someone explain what's going on with article numbers? The URL makes
it look like they've had thr...
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3 Replies
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2660
Views
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by
TomU
on
Dec 18, 2020
11:06 AM
Latest post on
Dec 18, 2020
12:18 PM
by
TomU
1 Reply
1944
Views
|
Is anyone else having problems creating new tech support cases?
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1 Reply
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1944
Views
| |
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by
TomU
on
Oct 26, 2020
01:54 PM
Latest post on
Nov 23, 2020
08:43 AM
by
TomU
2 Replies
2297
Views
|
I am unable to hide one of the new panels on the support home page. See
attached video. (Also attach...
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2 Replies
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2297
Views
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by
Rocko
on
Nov 13, 2020
04:54 AM
Latest post on
Nov 23, 2020
05:33 AM
by
PeterCase
10 Replies
4572
Views
|
Hi, for me the popup window notification that the menu has changed on
support.ptc.com is coming up o...
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10 Replies
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4572
Views
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When I try to log a case now, the Support Assistant is asking for a
Guid. I just picked one at rando...
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8 Replies
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5479
Views
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by
TomU
on
Nov 13, 2020
03:31 PM
Latest post on
Nov 17, 2020
04:25 PM
by
PeterCase
2 Replies
2320
Views
|
KB search does not work correctly with the Brave web browser when
'Shields' (ad blocking) is active....
|
2 Replies
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2320
Views
| |
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by
Jenny
on
Oct 27, 2020
05:35 AM
Latest post on
Nov 09, 2020
09:28 AM
by
SD_9661819
4 Replies
2861
Views
|
PTC's Search Tool is currently returning error message of "Sorry,
something went wrong." Therefore, ...
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4 Replies
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2861
Views
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