I opened cases for licensing, received email confirmation, but when I use the case tracker I do not ...
2 Replies 1044 Views
Is it possible to delte users from eSupport-Portal?I only found a way to revoke all permissions from...
Product documentation is one of the key assets that customers use to discover and learn about PTC pr...
1 Reply 1203 Views
I need to remove accounts of users that are no longer with the company from ptc.com. How do I do thi...
http://help.ptc.com has moved to http://support.ptc.com/apps/help_center/help/. Problem is, it won't...
Has anyone else noticed that there hasn't been much content in the support update email that last fe...
This topic is a place to discuss random observations about the reference documents currently provide...
The knowledge base search automatically highlights words in the search results that match the search...
Normally when I create technical support cases the response time is very good. The case will quickly...
Something is going on with the "Share by Email" links today. This doesn't happen on every article, o...
A valuable feature of many successful websites is the ability to serve up some "other stuff" associa...
The links to the product families on the support website are all broken (except for ThingWorx.)It lo...
This may be in the wrong place, but I couldn't find a community for topics related to the tech suppo...
8 Replies 2405 Views
It seems like there are many knowledge base articles that contain insufficient information to really...
In the last week or two, the format has changed for the WORST. Each software used to be broken into ...
I'd like to thank Gord Mehta, David Lewis MIKE CRECELIUS, Brian Toussaint, Guy Yarter, Denise Wel...
The eSupport team will be present at LiveWorx 2016 - June 6-9, 2016 - Boston and we are looking for...
A short notification for all who find video clips useful when exploring and discovering new function...
If you opened a case on Windchill Functionality or Business Administration recently, and your langua...
by jtian on 01-29-2018 03:56 PM
0 Replies 1124 Views
If you are new to the eSupport Portal, how can you get started? When you are struggling online but s...
7 Replies 1961 Views
The PTC Technical Support Knowledge Base contains thousands of articles in English, Chinese and Japa...
I was searching for information on the support status of Creo Elements/Pro 5.0 (CEP5). When I look a...
Good news everyone ! Many of you (~1,700 every month) take the time to leave valuable feedback on ar...
9 Replies 2245 Views
Do you ever see the dreaded "Nothing here matches your search" error? Or do your searches return 100...
The PTC Technical Support knowledge base contains a wide variety of articles written by our team of ...
Yes we love surveys. Until we had this space this was our main way to hear what you were thinking ab...
Every month, about 30,000 of you connect to the eSupport Portal to download the latest version of a ...
I'm new to eSupport Portal. Where do I start ? Check our eSupport Portal FAQ Article. Account, Cases...
0 Replies 1439 Views
Getting started with the Knowledge Base Federated Search on the eSupport Portal. This video will tea...
1 Reply 1574 Views
To attach a file to your Reply, you have to click Use advanced editor link located in the top right ...