cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

cannot create new search; search ALWAYS overwrites with a search from months ago

Bill3
4-Participant

cannot create new search; search ALWAYS overwrites with a search from months ago

EVERY time I search the search results show briefly and then are wiped out and replaced by results from a search done months ago. This makes eSupport useless.

I have refreshed my browser and deleted all cookies. This seems to come from the PTC side.

4 REPLIES 4
Jenny
11-Garnet
(To:Bill3)

Hi @Bill3 ,

Thanks for reaching out to us. 

It's a pity that the issue is not reproducible by us. To diagnose the issue, we'd like to set up a call with you. 

Can you let us know how to contact you and your convenient slot?

Thank you!

Jenny

MidwestMark
5-Regular Member
(To:Jenny)

I will be in my office on Tuesday this week if that works. The issue continues to occur.

-Mark

Bill3
4-Participant
(To:Bill3)

Noticed that @MidwestMark had the same issue. Tried the suggestion from @PeterCase to use a Private Firefox window.

The problem goes away in private windows.

The problem continues to exist in non-private windows.

Does that help anyone understand the issue?

Thanks

Jenny
11-Garnet
(To:Bill3)

@MidwestMark  Could you confirm whether the issue continue to occur in Incognito Mode (or Private browsing)?

We can invite you for session next week if necessary. Please let us know. 

 

Announcements