cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Stay updated on what is happening on the PTC Community by subscribing to PTC Community Announcements. X

eSupport Portal site slow and often getting Server Error in '/' Application

mfgpartner
11-Garnet

eSupport Portal site slow and often getting Server Error in '/' Application

Overall usability of the eSupport portal site has been terrible for the past weeks, if not months. The login page typically takes 30  seconds+ to log in and I'm often getting server error messages like "Server Error in '/' Application" when I try to open case links.

 

Capture.PNG

 

 

31 REPLIES 31

Had to log in in front of a customer yesterday and it took 2 minutes.

Can't log in at all today.

 Capture.PNG

I got same error in IE try to use diferent explorer. Firefox or Chrome if it is possible.

In my casae I can login with Firefox but cant search :D.

Top Tags