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Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X

eSupport Website: Access Denied - Insufficient Privileges

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SpiraDev
7-Bedrock
7-Bedrock
‎Dec 17, 2019 08:03 AM
‎Dec 17, 2019 08:03 AM

eSupport Website: Access Denied - Insufficient Privileges

Hi there,

 

I´m encoutering a problem when logging in to eSupport Website. I´m on Support Package: Gold

 

After giving the credentials it shows:

 

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.
 
 
So here I am, asking for help.
 
Thank you in advance!
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TomU
23-Emerald IV
23-Emerald IV
(To:SpiraDev)
‎Dec 17, 2019 09:09 AM
‎Dec 17, 2019 09:09 AM

I don't know why PTC would redirect you here.  This public community really isn't the place for those kinds of issues.  Maybe try this instead: http://support.ptc.com/appserver/support/feedback/ts.jsp

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TomU
23-Emerald IV
23-Emerald IV
(To:SpiraDev)
‎Dec 17, 2019 09:09 AM
‎Dec 17, 2019 09:09 AM

I don't know why PTC would redirect you here.  This public community really isn't the place for those kinds of issues.  Maybe try this instead: http://support.ptc.com/appserver/support/feedback/ts.jsp

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