eSupport Website: Access Denied - Insufficient Privileges

[SpiraDev]

Hi there,

I´m encoutering a problem when logging in to eSupport Website. I´m on Support Package: Gold

After giving the credentials it shows:

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.

So here I am, asking for help.

Thank you in advance!

[TomU · Accepted solution]

I don't know why PTC would redirect you here.  This public community really isn't the place for those kinds of issues.  Maybe try this instead: http://support.ptc.com/appserver/support/feedback/ts.jsp