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"Sorry, something went wrong." on any Technical Support Search

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Alexandrite

"Sorry, something went wrong." on any Technical Support Search

Hi,

 

For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to load. Please try your query again." on any Technical Support / Knowledgebase Search I do on https://www.ptc.com/en/support/.

What can I do?

9 REPLIES 9
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Re: "Sorry, something went wrong." on any Technical Support Search

This is still an issue. No search is possible with Firefox 63.0.3.

It seems to work with Chrome.

Any hints/proposals?

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Re: "Sorry, something went wrong." on any Technical Support Search

The issue persists and now search does not work in Chrome any more.

Any help is appreciated.

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Re: "Sorry, something went wrong." on any Technical Support Search

Support changed my permissions so chrome works again.

 

Firefox works after disabling the "ublock origin" extension for the PTC site.

 

Maybe it might be of interest for someone else.

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Re: "Sorry, something went wrong." on any Technical Support Search

Definitely the ad blocker (ublock origin in my case, as well).  I added ptc.com to the whitelist and it works.  Thanks!

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Re: "Sorry, something went wrong." on any Technical Support Search

Hi, 

yes i do the same at control panel of ublock in tab white list and add ptc.com. It is working now. Thank you! 😄

Thank you in advance
Mariana Sousa
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Re: "Sorry, something went wrong." on any Technical Support Search

Same problem. 

What can i do 🙄

Thank you in advance
Mariana Sousa
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Re: "Sorry, something went wrong." on any Technical Support Search

I have same problem!

Tags (1)
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Re: "Sorry, something went wrong." on any Technical Support Search

Please Check if you have an ad blocker running e.g. AdBlockPlus.

In my case it helped to exclude PTC from the ad blocker. 

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Re: "Sorry, something went wrong." on any Technical Support Search

Yes! Thank you, I disable the ad blocker and it is ok now.