"Sorry, something went wrong." on any Technical Support Search

[ssaul]

Hi,

For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to load. Please try your query again." on any Technical Support / Knowledgebase Search I do on https://www.ptc.com/en/support/.

What can I do?

[ssaul]

This is still an issue. No search is possible with Firefox 63.0.3.

It seems to work with Chrome.

Any hints/proposals?

[ssaul]

The issue persists and now search does not work in Chrome any more.

Any help is appreciated.

[ssaul]

Support changed my permissions so chrome works again.

Firefox works after disabling the "ublock origin" extension for the PTC site.

Maybe it might be of interest for someone else.

[JamesAvis]

Definitely the ad blocker (ublock origin in my case, as well).  I added ptc.com to the whitelist and it works.  Thanks!

[MarianaSousa]

Hi, 

yes i do the same at control panel of ublock in tab white list and add ptc.com. It is working now. Thank you! 😄

[MarianaSousa]

Same problem. 

What can i do 🙄

[szuo-2]

I have same problem!

[mschulze]

Please Check if you have an ad blocker running e.g. AdBlockPlus.

In my case it helped to exclude PTC from the ad blocker. 

[szuo-2]

Yes! Thank you, I disable the ad blocker and it is ok now.