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"Sorry, something went wrong." on any Technical Support Search

ssaul
15-Moonstone

"Sorry, something went wrong." on any Technical Support Search

Hi,

 

For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to load. Please try your query again." on any Technical Support / Knowledgebase Search I do on https://www.ptc.com/en/support/.

What can I do?

9 REPLIES 9
ssaul
15-Moonstone
(To:ssaul)

This is still an issue. No search is possible with Firefox 63.0.3.

It seems to work with Chrome.

Any hints/proposals?

ssaul
15-Moonstone
(To:ssaul)

The issue persists and now search does not work in Chrome any more.

Any help is appreciated.

ssaul
15-Moonstone
(To:ssaul)

Support changed my permissions so chrome works again.

 

Firefox works after disabling the "ublock origin" extension for the PTC site.

 

Maybe it might be of interest for someone else.

JamesAvis
14-Alexandrite
(To:ssaul)

Definitely the ad blocker (ublock origin in my case, as well).  I added ptc.com to the whitelist and it works.  Thanks!

MarianaSousa
14-Alexandrite
(To:JamesAvis)

Hi, 

yes i do the same at control panel of ublock in tab white list and add ptc.com. It is working now. Thank you! 😄

Thank you in advance
Mariana Sousa
MarianaSousa
14-Alexandrite
(To:ssaul)

Same problem. 

What can i do 🙄

Thank you in advance
Mariana Sousa
szuo-2
6-Contributor
(To:ssaul)

I have same problem!

mschulze
13-Aquamarine
(To:szuo-2)

Please Check if you have an ad blocker running e.g. AdBlockPlus.

In my case it helped to exclude PTC from the ad blocker. 

szuo-2
6-Contributor
(To:mschulze)

Yes! Thank you, I disable the ad blocker and it is ok now.

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