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"Sorry, something went wrong." on any Technical Support Search

Alexandrite

"Sorry, something went wrong." on any Technical Support Search

Hi,

 

For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to load. Please try your query again." on any Technical Support / Knowledgebase Search I do on https://www.ptc.com/en/support/.

What can I do?

3 REPLIES 3

Re: "Sorry, something went wrong." on any Technical Support Search

This is still an issue. No search is possible with Firefox 63.0.3.

It seems to work with Chrome.

Any hints/proposals?

Re: "Sorry, something went wrong." on any Technical Support Search

The issue persists and now search does not work in Chrome any more.

Any help is appreciated.

Re: "Sorry, something went wrong." on any Technical Support Search

Support changed my permissions so chrome works again.

 

Firefox works after disabling the "ublock origin" extension for the PTC site.

 

Maybe it might be of interest for someone else.