"open a case with PTC Cloud Services?" defaults to yes

[Rocko]

The newly introduced question "Do you want to open a case with PTC Cloud Services?" when opening a new case defaults (in my case) to YES. I think the default should be NO, as this is the majority of cases. Any thoughts?

[Heidi · Accepted solution]

@Rocko the option to open a case with PTC Cloud Services was introduced alongside Dylan a couple of years back. It is only shown to customers with one or more managed services SCNs and by default is set to yes.

[Rocko]

Okay, but there must've been recent changes, as I (as an PTC employee) didn't have this before until recently. But if it doesn't change anything for my cases, I don't mind - I just wondered if they may end up in the wrong queue.

[DomenicLaritz]

I agree with @Rocko, I always deactivate the checkbox when creating a new case.