When I view an Article on support.ptc.com, my only actions under Document Actions are Refresh Data and Subscribe to this Document. My current method of "sharing" the article is to manually copy the URL and title into an email and send it.
Proposal: Create a Share Document action that does the following:
I think this is a great idea and have forwarded it along to Pierre Maraninchi.
I'd add that it would also be nice to have a "direct link" type action that would allow you to copy and paste a clear URL (useful when arriving at a page from various redirects).
Thanks for sharing the good idea. I'll see how I can add that to our eSupport Portal roadmap.
Thanks Caitlin, I thought so too, but going by the number of votes, not many others think so. Ha
Thanks for sharing this idea. It's interesting that exactly the same request came through to me this morning from our PDM Technical Leader, Bjoern Saupp, and originally requested by Ben Perry. It proves there is at least some appetite for this. Let's see how many others vote and comment.
I'll work with Pierre to get this idea prioritised.
Just a quick comment to inform you that we've started working on this request and we will release the feature in May or June
I see the Document Actions includes "Share by Email" now.
Thanks for the feedback. I'll see how I can squeeze those on the roadmap and will post updates here.
After changing your logo and site look it is no more possible to add a comment to an article.
If you push Yes or No on question "Was this document helpful", nothing happens.
I have tried using Chrome, Firefox and Internet Explorer from two different PC.
Thanks for leting us know about this. Our web team tracked down the issue and have a fix ready to push out on our production systems later today (June 9th).
Pierre Maraninchi, Peter Case, Tom Uminn
Thanks guys. Neat functionality. I may have found a little bug with the Share by Email action.
Chrome version 52.0.2743.116 (latest/current version as of this posting)
Thanks Matthew Knight for reporting the issue. Looks like we are not handling properly the exception when no thick client is installed on device. I'll report this to our infrastructure team.
Share action implemented in latest article viewer. See ... at the top of the green bar.
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