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Some customers would like to get notified by email when a new user is being created in the eSupport. This notification should be sent to the Online Supervisor(s), so that he/they can confirm if this user should have access to eSupport.
Thanks for the useful idea Werner Grathwol
I'm in touch with the owners of our Web Account Management tool to scope this request.
Is it safe to say we'd want to offer this as a configurable option for online supervisors to select, with "Do not notify" as the default ?
I'm told there’s already a way for online administrators to recieve a notification when a new user account is created. Check # Support tab # Tools # Customer Preferences.
(Option is only visible to online supervisors).
can you please add a direct link to that preference?
Found it. Go to this page: https://support.ptc.com/appserver/common/account/secure/wamSupport.jsp and then click on this:
I guess this idea should probably be changed to "current functionality".
Thanks Tom and Marco. Status updated.
PS: First option in the same Tools Pane allows admins to review a list of accounts and access permissions and perform multiple edits.
They can add/remove also from there.
I don't see where it indicates Current Functionality.
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