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Summary: emails not getting added to call details???

dgschaefer
21-Topaz II

Summary: emails not getting added to call details???

"If you ever fail to use reply all, and just hit reply, the chain is
broken."



That's a recipe for failure.  Any time a process requires a specific
action of multiple possibilities for success, especially when that
action is not what the user is likely to, it's a flawed system.  It
should be designed to work with the most common action (in this case
'reply' rather than 'reply all') and to be fault tolerant (accept a
'reply all' as well).  I suspect many calls aren't getting the emails
logged.



I mention this in the simple hope that someone in PTC support might be
eavesdropping.



Doug Schaefer

This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.
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Doug Schaefer | Experienced Mechanical Design Engineer
LinkedIn
1 REPLY 1

My understanding is that this was done for security reasons.

Not exactly sure how it works, but I'm guessing there is some BCC addressee that enables this to work.

I agree, it's sub-optimal.

David Haigh
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