Note: Frequently Asked Questions about Integrity Performance Advisor (IPA) will be updated and added to in the following knowledgebase article
What is Integrity Performance Advisor (IPA)?
- Integrity Performance Advisor is a ThingWorx powered dashboard connected to your instance(s) of Integrity Server for performance monitoring purposes
- The Performance Advisor provides proactive insight into the performance of Integrity Server, offering tuning recommendations to keep Integrity running healthy
What data does the Performance Advisor display?
- The Performance Advisor currently has 6 Gadgets
- Server Status
- Server Alerts
- Server Information
- Server Hotfixes
- Performance Metrics
- Scalability Metrics
- For complete details on each Gadget and how to use them, please see the PDF file included in the Performance Advisor download (location provided below under 'Where can I download IPA?') starting on page 19
How do I access the Performance Advisor once I've installed the Agent?
- Once you have installed the Agent, you will need to log in to your e-support account on support.ptc.comand complete the following steps:
- Select My Account in the top right of the page
- Select Manage your existing Account
- Select the eSupport Settings tab
- Under Account Privileges ensure Performance Advisor for PTC Integrity is set to Yes (Y)
- Navigate back to support.ptc.com and select the My Company tab
- Click the Add Portlet button and select the My Connected PTC Products portlet
Where can I download IPA?
- Integrity Performance Advisor can be downloaded on the PTC Downloads page under PTC Smart Connected Applications > Release APPS > Performance Advisor for PTC Integrity Lifecycle Manager
What components are required to use IPA? Eg. do I need to host a ThingWorx server?
- Performance Advisor is hosted by PTC's internal ThingWorx environment and does not require ThingWorx licensing or hosting on your end
- The Performance Advisor Agent is a light-weight agent installation that is installed locally in your environment to connect with Integrity Server and collect / send performance data
Does IPA have any official Documentation?
- Yes! The Performance Advisor Guide is included with the download bundle mentioned above
- The IPA Help Center can be accessed here
Does IPA require any specific licenses?
- No additional licenses are required - IPA uses your PTC eSupport Portal credentials to connect to the service
- As long as your organization has active maintenance status with PTC Integrity Lifecycle Manager, IPA may be used to monitor your Integrity Server installation
What is the cost associated with IPA?
- The Integrity Performance Advisor is free of charge!
Which versions of Integrity support IPA?
- IPA works with Integrity Lifecycle Manager 10.9 with no additional configuration aside from the IPA agent itself.
- Integrity Lifecycle Manager 9.7 to 10.8 require a hotfix for compatibility.
What data does IPA collect and send to PTC?
- The IPA Agent collects a support package and sends it to a configured PTC ThingWorx Server
- The data captured in a support package includes a zip of the directory and sub-directories of the Integrity Server installation
- This includes things such as server logs, stacktraces, and garbage collection files
- Note that data that is not required for diagnostic purposes (such as executables and DLL files) are excluded by the IPA Agent
How often is data sent?
- Currently (v1.0) data is sent once per day during a randomly-generated time between 00:00 and 06:00 local server time.
- Does IPA need to be installed on the same machine as IS?
- This is not a requirement. IPA can be installed on a remote machine on the same network.
How does IPA connect to IS during installation?
- The IPA agent uses an API call to the Integrity Server to confirm connectivity
- Refer to article CS128718 for instructions to allow API connections
