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Windchill Performance Advisor Patch Available for Windchill 10.2 M030

Windchill Performance Advisor Patch Available for Windchill 10.2 M030

The Patch to enable Performance Advisor for Windchill 10.2 M030 is available to download here:

https://support.ptc.com/appserver/cs/patch/patch_details.jsp?n=1946

This patch will enable functionality to connect Windchill to PTC.com and view dashboards powered by ThingWorx that summarize information (in the future providing recommendations for stability and performance) for Windchill servers here:

https://support.ptc.com/Thingworx/Runtime/index.html#mashup=PA_Home

For more information on installing the patch please see the following article:

https://support.ptc.com/appserver/cs/view/case_solution.jsp?n=227953

For more information about the performance advisor please see the following links:

The Performance Advisor for PTC Windchill Product page:

http://www.ptc.com/product-lifecycle-management/performance-advisor

Performance Advisor for PTC Windchill FAQ:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS226497

Security FAQ:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS226931

 

 

The 10.2 M020 Patch will be available April 2016

7 REPLIES 7

Re: Windchill Performance Advisor Patch Available for Windchill 10.2 M030

Hi Dan,

we had enabled PA fro Windchill for our Dev system, but we can't see the same data as per this discussion

Below you can see an image just taken from our dashboardPA for Windchill.PNG

As you can see there are no data for license usage and PBO growth rate data are stuck, despite I can see data in sent folders for last 8 days.

It is related to this issue?

https://support.ptc.com/apps/case_logger_viewer/auth/ssl/case=12837883

Marco

Re: Windchill Performance Advisor Patch Available for Windchill 10.2 M030

Hi Marco,

We are currently tracking an issue with the same symptom (missing data in the WC dashboard), and have opened an SPR.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS234102&lang=en_US

The issue could either be caused by a sending interval configuration setting, or it could be a problem on the receiving end at PTC. - You can check your sent items to make sure data has been sent. We will work with R&D and IT to investigate the receiving end via SPR 5583509 in the mean time.

Please let us know if you have further questions or information to share on this issue,

- Dan

Re: Windchill Performance Advisor Patch Available for Windchill 10.2 M030

Hi Dan,

thanks for your answer.

I think issue is at PTC side, as you can see below in Gunter's answer from two weeks ago (It's about PA for Creo).

"We have no official confirmation about the issue with sessions not being processed to be resolved. So it seems while the issue persists, R&D is trying to catch up by manually processing data for the Performance Advisor."

Marco

Re: Windchill Performance Advisor Patch Available for Windchill 10.2 M030

Today PA is practically unreachable and unusable

Marco

Re: Windchill Performance Advisor Patch Available for Windchill 10.2 M030

Hi Marco,

We are aware and looking into the issue. I will reply again when i receive notification that the issue is resolved.

- Dan

Re: Windchill Performance Advisor Patch Available for Windchill 10.2 M030

Hi Marco,

Access should now be restored, please confirm.

- Dan

Re: Windchill Performance Advisor Patch Available for Windchill 10.2 M030

Hi Dan,

I can confirm that now I see my dashboard, but without new data since last Friday.

Another thing I would tell you is that every time you "restart" PA or add something new, I lost my added gadgets and my dashboard return to default view.

Marco