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I have not received any recommendations for months

SOLVED
Level 13

I have not received any recommendations for months

It's been months since I received the last recommendation from PTC support (as you can see from the attached images).

 

For example, in 2017 I received a total of 30 recommendations for my three Windchill servers (Production, Test and Development), while in 2018 I received only 1 recommendation.

 

For Creo I received 4 recommendations last year (sessions data sent were for Creo 2.0) and none in 2018 (from this month we switched to Creo 4.0).

 

Has any other user noticed the same thing?

 

There is some PTC product manager @wsaad or @SteveShaw that can comment what I just wrote?

 

Thanks

 

WNC_reco.PNG

 

 

Creo_reco.PNG

Marco
1 ACCEPTED SOLUTION

Accepted Solutions

Re: I have not received any recommendations for months

Marco and all,

 

I posted some information about the recommendations in this other thread.

 

I hope this helps.

 

--JC

5 REPLIES 5

Re: I have not received any recommendations for months

Hi Marco,

 

I confirm the behaviour, you've described.

This year we had three recommendations in March and two recommendations in June: So only five recommendations in 2018.

Also in 2017 we only received seven recommendations.

Additionally you should know, that we only use the Creo Performance Advisor.

 

Regards, Domenic

Re: I have not received any recommendations for months

Hi Domenic,

which version of Creo are you using?

Marco

Re: I have not received any recommendations for months

Currently we're using Creo4 M040.

Re: I have not received any recommendations for months

Another six weeks without recommendations!
Marco

Re: I have not received any recommendations for months

Marco and all,

 

I posted some information about the recommendations in this other thread.

 

I hope this helps.

 

--JC