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Removing Old Servers

Level 18

Removing Old Servers

Does anyone know of a way to remove or hide old systems (GUIDs) from the dashboard?  I've spun up a bunch of different test systems and also created some duplicates (with different GUIDs) using the GUID generator tool after rehosting.  I would like to know how to remove or hide the systems that are no longer needed.

16 REPLIES 16

Re: Removing Old Servers

Hi Tom,

I have same question.

At the moment I'm waiting to see if after 90 days old servers will disappear automatically.

Another strange thing is about transmitted data gadget where it counts two data for every day.

Marco

Re: Removing Old Servers

Another strange thing is about transmitted data gadget where it counts two data for every day.

I think this is because two separate files are transmitted to PTC each day.  One is a zip file and the other is a properties file describing the zip file and your SCN.

Re: Removing Old Servers

I'm with you about the two zip files.

But I'm wondering why it counts two.

I think that if PTC it expect two files to sign data transmitted successfully should be count 1 and if there aren't two files should be 1 fail transmitted data.

Marco

Re: Removing Old Servers

Hi Marco, hi Tom,

The Transmitted data increment correlates directly to the individual report statuses in the WA-ExecutionStatus.xml inside the zip. Do keep in mind that what gets sent and when depends on what has been configured in the Performance Advisor configuration page in Windchill. However, anytime 1 or more reports are sent, the system information report is always sent as well.

Re: Removing Old Servers

Dan,

I have just opened a case about transmitted data

https://support.ptc.com/apps/case_logger_viewer/auth/ssl/case=13182033

This is the description of issue:

Last weekend we installed, on our 10.2 M030 production server, CPS16 (case was opened selecting CPS15 because 16 and 17 are not in the list).

In our dashboard I can see this change in Connected Windchill Servers gadget, so at least one time our data was sent correctly after new CPS apply, but since Monday 11th until Thursday 14th, no new data appear in my dashboard.

Production server was stuck at 72

Test server at 112

Dev server at 120

Today numbers of data changed this way:

Prod has 71 success and 1 fail

Test has 94 success and 1 fail

Prod has 99 success and 1 fail


Tom,

Have you seen something similar?




Marco

Re: Removing Old Servers

Tom,

Have you seen something similar?

Marco‌, I haven't been watching it close enough to know.  I just took a quick look and something doesn't seem right.  All of my servers are configured to send every day but nothing has been updated in the last 5 days.  I do have a case open about the properties file not being generated correctly.  I wonder if this is related...

Re: Removing Old Servers

I just checked again.  While the successful (and fail) numbers are going up for the currently running systems, the numbers for the inactive systems are actually dropping!  There seems to be some inverse relationship between "Last Updated" and the "Success" and "Fail" totals.  It's like with time certain events are being dropped.  By the way, the two systems showing this behavior haven't updated in 76 days and 86 days.  The other system that hasn't been updated in 51 days is not dropping numbers (yet).

Re: Removing Old Servers

I haven't inactive servers, but TS yesterday told me that starting from July 10th, the noticed that the report about JMX data failed every send.

They asked me to put BGMS in debug mode and to send them BGMS log.

Marco

Re: Removing Old Servers

Last update from TS was this:

Hi Marco,

We were able to reproduce this issue after updating Windchill to a later CPS.

The fix was to re-install the Windchill Performance Advisor patch (after the CPS).

Please let me know if this helps.

Marco