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What timezone is user data reported in? Is it in UTC? (Also known as GMT?)

What timezone is user data reported in? Is it in UTC? (Also known as GMT?)

Hello all,

 

So we just started using Performance Advisor, and our dashboard indicates a user was in on the weekend at 6 pm.  I asked the user and he said no, he was in around 10 am to do some personal Creo modelling for a home reno.  We are in UTC -7:00 with daylight savings at the moment.   So I'm thinking the dashboard is reporting in UTC?  It's likely documented but I seemed to have missed it. 

 

Can anyone confirm or deny my idea?

 

Thanks again.

 

- Jim

4 REPLIES 4

Re: What timezone is user data reported in? Is it in UTC? (Also known as GMT?)

Jim,

there are, in my opinion, some issue about time showed in the dashboard.

See my comment of september 9 in this discussion Stopped sending info

Marco

Re: What timezone is user data reported in? Is it in UTC? (Also known as GMT?)

Not exactly; see

Article - CS216388  Session start and end date/time from Diagnostic tools does not match with the date/time shown in the Performance Advisor dashboard

SPR - 4732230  Session start and end date/time from Diagnostic tools does not match with the date/time shown in the Performance Advisor dashboard

Re: What timezone is user data reported in?  Is it in UTC? (Also known as GMT?)

Hello Mariano,

Thanks for the links.  SPR 4732230 page shows: "Error: SPR 4732230 is not customer viewable."  But the point is made, it is a known problem and being worked on.

- Jim

Re: What timezone is user data reported in? Is it in UTC? (Also known as GMT?)

I reported this to PTC.  The time difference is 8 hours for my users for whatever reason.