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Windchill 11.0 M030 CPS01 Not Uploading to WPA

Level 18

Windchill 11.0 M030 CPS01 Not Uploading to WPA

We recently updated to Windchill 11.0 M030 CPS01 and since the update we are no longer seeing data uploaded to the Windchill Performance Advisor website.  I do have a support case open but so far they haven't been able to figure out why.  Is anyone else having this issue?  Is there anyone out there running this same version and CPS of Windchill that is successfully uploading data?

 

There has definitely been a structural change under the hood.  The "create" and "sent" folders are no longer being used.  Everything is now happening in the "PAA" folder.  None of the items in the red box have been uploaded (as far as I can tell.)  WPA shows nothing after 7/21/2017.

TMENGFS7 Performance Advisor Folders.png

 

14 REPLIES 14

Re: Windchill 11.0 M030 CPS01 Not Uploading to WPA

Hi,

In 11.0 M030, PA Agent sends the report to PTC.

Since I see you have updated to 11 M030, you would need to validate SCN from Site > Utilities > Windchill Performance Advisor page.

 

SCN validation will start PA Agent as service and start sending report.

 

Please note that to Validate SCN, Windchill is started as an Administrator user. After successful validation of SCN, Windchill can re-started as non administrator user.

 

The limitation of starting as an Administrator user is an issue and we plan to resolve it in upcoming CPS of 11 M030.

 

Thanks,

Anirudha

Re: Windchill 11.0 M030 CPS01 Not Uploading to WPA

Before validating SCN, please set the value of property 'periodRetainReportsToSendDays' to 30 in internal.properties.

internal.properties is located in WT_HOME\PAAgent.

 

This property will esnuer that all the unsent reports of last 30 days are sent. Default value is 10.

 

Thanks,

Anirudha

Re: Windchill 11.0 M030 CPS01 Not Uploading to WPA

@ahanchat,

Thanks for the reply.  I have re-validated, twice on each server while logged into Windchill as site admin (wcadmin).  Windchill itself is running under the local system account, so it shouldn't have any issues creating a service.  (I do not have any Windchill users that exist as local server administrators.)

Re: Windchill 11.0 M030 CPS01 Not Uploading to WPA

xconfmanager doesn't seem to know about this properties file so I just changed the value manually.  Is a server restart required to make it take effect?

 

By the way, one of my servers is creating lots of files in the PAA folder.  The other server seems to create a new file every day but then discards the old ones.  Any idea why?

 

Server 1

TMENGFS8 PAA Folder.PNG

 

Server 2

TMENGFS7 PAA Folder.PNG

Re: Windchill 11.0 M030 CPS01 Not Uploading to WPA

In Server 2, can you please check if "PTC Perfomance Advisor Agent" service is available.

If not, could you please re-validate SCN and check MS logs for any errors?

 

In Server 1, it seems PA Agent is sending report to PTC.

Could you please go to WT_HOME\PAAgent\reports\sent and verify the reports are present.

 

The property is not in xconfmanager, hence changing it manually is correct way to do it.

 

Thanks

Anirudha

Re: Windchill 11.0 M030 CPS01 Not Uploading to WPA

Server 1 does have the service listed:

TMENGFS8 - Windchill Services.png

The sent folder on server 1 only shows the files created during validation/service creation.  Nothing else has appeared in "sent" since the server update on the 21st.

 

TMENGFS8 - Sent 02.PNG

The reports folder on Server 1 shows files were created this morning but all files from previous days are missing.  It would seem that PAA either deletes the old files or just overwrites them each day:

TMENGFS8 PAA Folder.PNG

 

 

Server 2 did not have the service.  Revalidating the SCN (again) successfully created the service and generated two new files in the sent data folder:

TMENGFS7 - Sent 02.png

 

Re: Windchill 11.0 M030 CPS01 Not Uploading to WPA

@ahanchat,

Here is an update for you.  Now that the service exists, both servers are acting exactly the same.

 

1.)  Each morning new data is generated in a temp folder, the contents of the PAA folder is deleted, and the new data is copied back into the PAA folder.

TMENGFS7 - PAA 03.PNG

TMENGFS8 - PAA 03.PNG

TMENGFS8 - Method Server Log 03.png

 

2.)  There were no changes to the "create" folder or the "sent" folder.  There is also nothing in the log file saying anything about actually sending data to PTC.  (I do have "wt.phonehome", "com.ptc.wa", and "wt.jmx.core.transport" all set to "ALL".)

 

3.)  There were no changes to the performance advisor website.  It's still not receiving any data.

WPA Last Update 03.PNG

 

The only errors I can find that might be relevant are these:

  • wt.phonehome.reports.BuildPreferenceElements Administrator - Unable to determine value of preference [upload.cgr.files]
  • wt.phonehome.reports.BuildPreferenceElements Administrator - Unable to determine value of preference [/com/ptc/wvs/dynamicstructure/cadRepresentedPartConfigurations]
  • wt.phonehome.reports.BuildPreferenceElements Administrator - Unable to determine value of preference [/com/ptc/wvs/dynamicstructure/cadrepresentedconfigurationxmllocation]

 

Re: Windchill 11.0 M030 CPS01 Not Uploading to WPA

Hi,

 

Can you please check the reports in WT_HOME\PAAgent\reports\sent path.

If the reports are not in sent folder, can we please check in WT_HOME\PAAgent\reports\collect path.

 

If the reports are in sent folder, then can you please give me your guids of both the servers via email ahanchat@ptc.com

 

Thanks,

Anirudha

Re: Windchill 11.0 M030 CPS01 Not Uploading to WPA

Fascinating.  There are indeed reports in the PAAgent sent folders.  The server that didn't have the service installed until yesterday also has a bunch of reports in the "not_sent" folder.

 

PAAgent - Sent.PNG          TMENGFS7 PAAgent - Sent.PNG

 

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