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Fatal error message

SOLVED
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Fatal error message

When I try to load my creo 2.0 student editon on my computer i keep recieving " Fatal error encountered" message, Please what do i do to solve this problem? Thanks!!!

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Re: Fatal error message

1. Open C:\Program Files\PTC\Creo 2.0\Common Files\<datecode> e.g. M100\text

2. You will find a file named as config

3. Open config in wordpad and type enable_opengl_fbo no

4. Save and Close the file

5. launch Creo 2.0

View solution in original post

19 REPLIES 19
Highlighted

Re: Fatal error message

Daniel,

Can you attach the traceback.log file?

If this exit is due to graphics, you can add config option enable_opengl_fbo as no.

1. Browse to <Install location of Creo 2.0>\Common Files\<datecode>\text

2. Open config.pro in text editor and add enable_opengl_fbo no

3. Save and Close and launch Creo 2.0

Highlighted

Re: Fatal error message

Attached is the traceback.log file.


Please, i cant really understand your answer. Try making it clearer. Thanks!

The trace creation timestamp is: Thu May 15 19:42:36 14

The executable build timestamp is: Fri Feb 28 16:21:55 14

The datecode is: 2014000

The pro machine type is: x86e_win64

The process ID is: 6380

The traceback type is : CRASH

-------------------------------------------------

Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 7160.

Main Thread 7160

=====================

ERROR: Module information could not be found, GetLastError: 1114 (Address: 0000000000000000)

0x000007F8686F85BC NULL (NULL:0) (ig7icd64:0x000007F8684D0000) ( 0x0, 0x6c783de0, 0xfe6c1e8, 0x0 )

0x000007F6DA0BE236 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x3d1, 0x8, 0xfe6c1e8, 0x1 )

0x000007F6DA0BE2C6 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0xfe6c1e8, 0xa4a750, 0x0, 0xa4a7b0 )

0x000007F6DA042BD8 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0xfdd9468, 0x6c7811db, 0x0, 0x0 )

0x000007F6DA04CEA4 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0xcccccccc, 0x0, 0x402d1f, 0x402d1f )

0x000007F86C781BC3 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x6, 0x2ea, 0x0, 0x2ef )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4a920, 0x0, 0xa4a920, 0x2ea )

0x000007F86C6D5430 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x1, 0xa4a979, 0x0, 0x0 )

0x000007F86C7A8031 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x1, 0x0, 0x0, 0xc )

0x000007F86C6D1DD9 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4aaa0, 0xa4ab69, 0x0, 0x0 )

0x000007F86C7821D8 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xffffffff, 0x6c796182, 0x402d1f, 0x0 )

0x000007F86C7A57B8 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4ad20, 0xffffffff, 0xa4ad20, 0x5 )

0x000007F86C7AE526 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4ad20, 0x8f9, 0xa4aaf0, 0xb )

0x000007F86C6D10D8 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4ad20, 0x86c, 0x0, 0x0 )

0x000007F86C7821D8 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x402d1f, 0x6c79d1ed, 0x402d1f, 0x0 )

0x000007F86C7A57B8 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4ad20, 0x0, 0xfcb4f18, 0x6c7c532b )

0x000007F86C7AE48C NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xfcb4f00, 0x402d1f, 0xfcb4f00, 0x12ab8a0 )

0x000007F86C63636C NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4ae68, 0x7a0bf897, 0xd558cc00, 0xe03e9ac )

0x000007F87930012D NULL (NULL:0) (coretools_sh:0x000007F8792C0000) ( 0x0, 0xa4ae89, 0xfcb4f00, 0xa4af00 )

0x000007F86C636446 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4ae58, 0xfdb19e8, 0x0, 0xfcb4f00 )

0x000007F86C63AB08 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xed6c218, 0x0, 0x86c, 0x3d1 )

0x000007F6D558CB0A NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x0, 0x6c7bcec4, 0x0, 0x0 )

0x000007F6D558CC15 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x402d0b, 0xd558a6d0, 0xfd91cd0, 0x1 )

0x000007F6D558A00E NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0xed6c218, 0x1, 0xfcb4f00, 0xe0b8418 )

0x000007F6D559D526 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0xffeb6a8, 0x2, 0x6, 0x0 )

0x000007F86C7BFB6A NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F86C7BFD87 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x6c921cf0, 0x1, 0x0, 0x0 )

0x000007F86C6D7CF8 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x402d0b, 0xa4b1c0, 0x265, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x402d0b, 0x5, 0xa4b2f0, 0x22d )

0x000007F86C66FE1E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x8186738, 0x1, 0x402d0b, 0x0 )

0x000007F86C671C73 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x402d31, 0x1, 0x0, 0x22d )

0x000007F86C672016 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0x402d31, 0x6c91cf50, 0xfc88090 )

0x000007F86C67206F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xfc88090, 0x402d31, 0x0, 0x1 )

0x000007F86C672491 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0x80000001, 0xa4b530, 0xa4b5a0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0xfc88070, 0xa4b5a0, 0x22d )

0x000007F86C6FAB7B NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x402d24, 0xa4b630, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x22d, 0x0, 0x0, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x22d, 0x1, 0xa4b7c0, 0xc3 )

0x000007F86C6FAC8F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x102d64, 0xa4b850, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x22d, 0x0, 0x0, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x22d, 0x1, 0xa4b9e0, 0x22d )

0x000007F86C6FAC8F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x102d61, 0xa4ba70, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x22d, 0x0, 0x0, 0xa4bc00 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x22d, 0xfc88010, 0x502d37, 0x22d )

0x000007F86C6FAB7B NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x102d66, 0xa4bc90, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x22d, 0x0, 0x0, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x22d, 0x1, 0xa4be20, 0x22d )

0x000007F86C6FAC8F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x102d6a, 0xa4beb0, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x1d, 0x0, 0x0, 0xa4c040 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x1d, 0xfc87fd0, 0xa4c040, 0x22d )

0x000007F86C6FAB7B NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x602e0d, 0xa4c0d0, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x24e, 0x0, 0x0, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x24e, 0x1, 0xa4c260, 0x18 )

0x000007F86C6FAC8F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x502e15, 0xa4c2f0, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x502e15, 0x0, 0x0, 0x1 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x502e15, 0x16, 0xa4c480, 0x24e )

0x000007F86C66FE1E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x8122298, 0x1, 0x502e15, 0x0 )

0x000007F86C671C73 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x502e17, 0x1, 0x0, 0x24e )

0x000007F86C672016 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0x502e17, 0x6c91cf50, 0xfc87f90 )

0x000007F86C67206F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xfc87f90, 0x502e17, 0x0, 0x1 )

0x000007F86C672491 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x24e, 0x80000001, 0xa4c6c0, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x24e, 0x1, 0xa4c730, 0x24e )

0x000007F86C6FAC8F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x602dfb, 0xa4c7c0, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x24e, 0x0, 0x0, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x24e, 0x1, 0xa4c950, 0x0 )

0x000007F86C6FAC8F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x602e21, 0xa4c9e0, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x24e, 0x0, 0x0, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x24e, 0x1, 0xa4cb70, 0x67 )

0x000007F86C6FAC8F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x202d83, 0xa4cc00, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x2b5, 0x0, 0x0, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x2b5, 0x1, 0xa4cd90, 0x1b )

0x000007F86C6FAC8F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x502db9, 0xa4ce20, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x502db9, 0x0, 0x0, 0x1 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x502db9, 0x16, 0xa4cfb0, 0x20 )

0x000007F86C66FE1E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x81227b8, 0x1, 0x502db9, 0x0 )

0x000007F86C671C73 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x502dab, 0x1, 0x0, 0x2d0 )

0x000007F86C672016 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0x502dab, 0x6c91cf50, 0xfc87ef0 )

0x000007F86C67206F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xfc87ef0, 0x502dab, 0x0, 0x1 )

0x000007F86C672491 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x2d0, 0x80000001, 0xa4d1f0, 0x0 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x2d0, 0x1, 0xa4d260, 0x20 )

0x000007F86C6FAC8F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x202df6, 0xa4d2f0, 0x1, 0x80000001 )

0x000007F86C6FAD62 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x202df6, 0x0, 0x0, 0x1 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x202df6, 0x16, 0xa4d480, 0x2f8 )

0x000007F86C66FE1E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x8123038, 0x1, 0x202df6, 0x0 )

0x000007F86C671C73 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x202df7, 0x1, 0x0, 0x2f0 )

0x000007F86C672016 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0x202df7, 0x6c91cf50, 0xfc87eb0 )

0x000007F86C67206F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xfc87eb0, 0x202df7, 0x0, 0x1 )

0x000007F86C672491 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x202df7, 0x80000001, 0xa4d650, 0x1 )

0x000007F86C7A7B7E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x202df7, 0xb, 0xa4d730, 0x2f8 )

0x000007F86C66FE1E NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x8122ff8, 0x1, 0x202df7, 0x1 )

0x000007F86C671C73 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x302dd1, 0x1, 0x0, 0x2f0 )

0x000007F86C672016 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0x0, 0x0, 0xa4d940 )

0x000007F86C67206F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4d940, 0x0, 0xa4d940, 0x0 )

0x000007F86C663103 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0xa4d940, 0x0, 0x0 )

0x000007F86C666549 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x302dd1, 0x80000001, 0xa4d950, 0x1 )

0x000007F86C66AFD6 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x7d2, 0x6c630000, 0x0, 0x330 )

0x000007F86C66BC4F NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x302dd1, 0xa4dae0, 0x7d2, 0x0 )

0x000007F86C7A57B8 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4dae0, 0x0, 0xa4ddf8, 0x6c7c5315 )

0x000007F86C7AE48C NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4ddf8, 0x302dd1, 0x98, 0x6c7b5d54 )

0x000007F86C63636C NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4dc38, 0x6c635d03, 0x1, 0x0 )

0x000007F87930012D NULL (NULL:0) (coretools_sh:0x000007F8792C0000) ( 0x0, 0x320, 0xffff8000, 0x7930012d )

0x000007F86C636446 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0xa4dc18, 0x0, 0x0, 0x0 )

0x000007F86C63AB08 NULL (NULL:0) (libui_sh:0x000007F86C630000) ( 0x0, 0x0, 0x7d2, 0xffff8000 )

0x000007F6D5577057 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0xfa2, 0xa4ddf8, 0x97, 0xa4dd18 )

0x000007F6D5595DE2 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0xa4de90, 0xa4de90, 0xa4e1c0, 0x0 )

0x000007F6D55B57B7 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x40, 0x2, 0x0, 0xa4e0c0 )

0x000007F87930012D NULL (NULL:0) (coretools_sh:0x000007F8792C0000) ( 0x0, 0xa4e101, 0x1, 0x0 )

0x000007F6D55B5D2C NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x0, 0xddf85798, 0x1, 0x1 )

0x000007F6D711008C NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x3e9, 0xa4e440, 0x2, 0xdae1c918 )

0x000007F6DAE1C6C0 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x0, 0xddf85798, 0x1, 0x1 )

0x000007F6DAE08CE5 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x0, 0x0, 0x722dfc01, 0x3 )

0x000007F6DAE04754 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x1, 0xa4f780, 0xc80830, 0xd8e301 )

0x000007F6DAE04937 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0xac42e7, 0x0, 0x0, 0x0 )

0x000007F6D4CB5F23 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5288

=====================

0x000007F887A82C2A NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x7bbcac69, 0x0, 0x7a0c6cda )

0x000007F884A410EA NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0xeeefe0, 0x1, 0x0, 0x2a4 )

0x000007F87BBECBD4 NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x0, 0x0, 0x7a101170, 0x7a0ba212 )

0x000007F87BBE70ED NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0xeeefe0, 0xeefa70, 0xee0850, 0x0 )

0x000007F87BBE8B43 NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x3b22d30, 0xee0850, 0x0, 0xeef040 )

0x000007F87BBE6A7D NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x3b22d30, 0x0, 0x0, 0x0 )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x3b22d30, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 6436

=====================

0x000007F887A8319B NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0xef15a0, 0x0, 0x1, 0x6e99 )

0x000007F884A4129E NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0x3b23008, 0xd352f000, 0x0, 0x4b5f910 )

0x000007F87BBC66AD NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x0, 0xd02864be, 0xeef100, 0x2bc )

0x000007F87BBC67FF NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0xd02864be, 0xd02864be, 0xef05f0, 0xeef0b0 )

0x000007F87BBC6975 NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x7a0b0000, 0xef05f0, 0x4b5fb40, 0x0 )

0x000007F87BBEC92B NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x0, 0x0, 0x7a101170, 0x7a0ba212 )

0x000007F87BBE70ED NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0xeef0b0, 0xef05f0, 0xee0850, 0x0 )

0x000007F87BBE8B43 NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x3b23430, 0xee0850, 0x0, 0xeef210 )

0x000007F87BBE6A7D NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x3b23430, 0x0, 0x0, 0x0 )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x3b23430, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5764

=====================

0x000007F887A8319B NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x0, 0x2d, 0xc80000 )

0x000007F884A4129E NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0x3ae5d88, 0xd352f000, 0x0, 0x530f6b0 )

0x000007F87BBC66AD NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x1, 0xd28dd52d, 0xeeff98, 0x0 )

0x000007F87BBC67FF NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x39324fbb, 0x1, 0xd3bf06f0, 0x1 )

0x000007F87BBC6975 NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x1, 0xeeff40, 0x38, 0xd3bf06f0 )

0x000007F87BBECE3B NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x7a0b0000, 0x4, 0x530f910, 0x0 )

0x000007F87BBE7808 NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0xee0800, 0x3a814d8, 0xef0400, 0xef00b0 )

0x000007F87BBE70ED NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0xeeff40, 0xef0400, 0xee0850, 0x0 )

0x000007F87BBE8B43 NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x3b22d30, 0xee0850, 0x0, 0xef00b0 )

0x000007F87BBE6A7D NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x3b22d30, 0x0, 0x0, 0x0 )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x3b22d30, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 4884

=====================

0x000007F887A8319B NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F884A4129E NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0x0, 0xd352f000, 0x0, 0x0 )

0x000007F886BF1282 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x75458b0, 0x342e930, 0x0, 0x0 )

0x000007F87A132312 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x537518ad, 0x342f888, 0x10, 0x0 )

0x000007F87A132E06 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x342f9a0, 0xe1dd3110, 0x537518ad, 0x0 )

0x000007F6D9D5FB1F NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0xe1dd3110, 0x0, 0x0, 0x0 )

0x000007F87A2005B3 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x3ae6800, 0x0, 0x3a73ab0, 0x7fffffff )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x3ae6a00, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3408

=====================

0x000007F887A846AB NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x6bef590, 0xb350c0, 0xb39950 )

0x000007F887A881C3 NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5312

=====================

0x000007F887A82C2A NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x3a814d8, 0x7a0b20cb, 0xfffffffe, 0xef4890 )

0x000007F884A410EA NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0x1, 0x0, 0x0, 0x4c4 )

0x000007F87A13CE35 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0xef4890, 0xef09d0, 0x1, 0x3a814d8 )

0x000007F87BBE8C23 NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x27b5b00, 0xee0850, 0x0, 0xef48f0 )

0x000007F87BBE6A7D NULL (NULL:0) (asyncoremt:0x000007F87BBC0000) ( 0x27b5b00, 0x0, 0x0, 0x0 )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x27b5b00, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 176

=====================

0x000007F887A8319B NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x76e6, 0x6bd0000, 0x76e6, 0x430041 )

0x000007F884A4129E NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0x0, 0xd352f000, 0x0, 0x0 )

0x000007F886BF1282 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x27f0318, 0x9f5e270, 0x0, 0x270720 )

0x000007F87A132312 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x53751973, 0x9f5f1f8, 0x9f5f218, 0x7a0be597 )

0x000007F87A132B57 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x0, 0xc8, 0x27f0318, 0x0 )

0x000007F87A19BFDB NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0xc8, 0x27703c8, 0x0, 0x1 )

0x000007F6DA309FB7 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x9f5f660, 0x7852260, 0x1, 0x0 )

0x000007F6DA30A565 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x1, 0x7a0c6e3d, 0x0, 0x0 )

0x000007F6DA30AA84 NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x27703c8, 0x0, 0x0, 0x0 )

0x000007F87A2005B3 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x695d400, 0x0, 0x3a734b0, 0x0 )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x6514d40, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 7040

=====================

0x000007F887A846AB NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x10004, 0x0, 0xb4a690, 0x0 )

0x000007F887A881C3 NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 6876

=====================

0x000007F887A846AB NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x0, 0xb4a690, 0x0 )

0x000007F887A881C3 NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 2472

=====================

0x000007F887A82C2A NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x6c04500, 0x86a64680, 0x6c049f0, 0x5ec )

0x000007F884A410EA NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0x77cf990, 0x77cf990, 0x0, 0x5ec )

0x000007F87A1FCB54 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x2770628, 0x0, 0x0, 0xef0bc0 )

0x000007F6D7A5683E NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x2770628, 0x0, 0x0, 0x0 )

0x000007F87A2005B3 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x695d400, 0x0, 0x3a738b0, 0x0 )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x69d5c20, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 4880

=====================

0x000007F887A82C2A NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x6c0ea00, 0x86a64680, 0x6c1ba70, 0x600 )

0x000007F884A410EA NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0x77cfba0, 0x77cfba0, 0x0, 0x600 )

0x000007F87A1FCB54 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x276fe70, 0x0, 0x0, 0xef0fa0 )

0x000007F6D7A5683E NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x276fe70, 0x0, 0x0, 0x0 )

0x000007F87A2005B3 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x695d400, 0x0, 0x3a73830, 0x0 )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x3ae6480, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 4932

=====================

0x000007F887A846AB NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x0, 0xb350c0, 0x0 )

0x000007F887A881C3 NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 6584

=====================

0x000007F887A82C2A NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x6c0ce00, 0x86a64680, 0x6c04be0, 0x5f4 )

0x000007F884A410EA NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0x77cfbb8, 0x77cfbb8, 0x0, 0x5f4 )

0x000007F87A1FCB54 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x2770cb0, 0x0, 0x0, 0xef0db0 )

0x000007F6D7A5683E NULL (NULL:0) (xtop:0x000007F6D3BC0000) ( 0x2770cb0, 0x0, 0x0, 0x0 )

0x000007F87A2005B3 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x695d400, 0x0, 0x3a73930, 0x0 )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x6988070, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 7608

=====================

0x000007F887A82C2A NULL (NULL:0) (ntdll:0x000007F887A80000) ( 0x0, 0x7a1fe033, 0x277f630, 0x7a0bc6c0 )

0x000007F884A410EA NULL (NULL:0) (KERNELBASE:0x000007F884A40000) ( 0x3a73ec8, 0x0, 0x0, 0x684 )

0x000007F87A13CE79 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x2771de8, 0x1, 0x0, 0x0 )

0x000007F87A2007F5 NULL (NULL:0) (baselibmt:0x000007F87A120000) ( 0x695d400, 0x0, 0x3a73eb0, 0x7fffffff )

0x000000006FE61DB7 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x6fef1ac0, 0x3ae6480, 0x0, 0x0 )

0x000000006FE61E53 NULL (NULL:0) (MSVCR100:0x000000006FE40000) ( 0x0, 0x0, 0x0, 0x0 )

0x000007F886BF1842 NULL (NULL:0) (KERNEL32:0x000007F886BF0000) ( 0x0, 0x0, 0x0, 0x0 )

Highlighted

Re: Fatal error message

1. Open C:\Program Files\PTC\Creo 2.0\Common Files\<datecode> e.g. M100\text

2. You will find a file named as config

3. Open config in wordpad and type enable_opengl_fbo no

4. Save and Close the file

5. launch Creo 2.0

View solution in original post

Highlighted

Re: Fatal error message

I have the same problem. I tried this. When i try to save it says access denied.

Highlighted

Re: Fatal error message

Byron,

You can try the below steps:

1. Copy Config from text folder and paste on desktop.

2. Add enable_opengl_fbo no in config file > Save and close

3. Drag the file from desktop and drop in text folder, it will prompt a message, select continue to Move and Replace to move new file in that folder.

Still if this fails to work, you can contact your IT and to update the file.

Re: Fatal error message

I tried the steps it worked for a while. Today, i launched it again it brought that same FATAL ERROR ENCOUNTERED MESSAGE. Please what do i do to end this problem. I need to do an assignment with it and i cant. please help me.

Highlighted

Re: Fatal error message

Check your config file, option specified earlier needs to be in config file.

Highlighted

Re: Fatal error message

Mahesh can you please brife me how to create opengl configuration....

Please

Highlighted

Re: Fatal error message

Highlighted

Re: Fatal error message

How could you tell what caused the crash? We have a computer that is crashing regularly, and I need to figure out what is going on.

First time was this:

Thread 7460

=====================

0x000000007777BB7A NULL (NULL:0) (ntdll:0x0000000077730000) ( 0x1eb28360, 0x69bbb1e4, 0x0, 0x1e10000 )

0x000007FEFD4F10AC NULL (NULL:0) (KERNELBASE:0x000007FEFD4F0000) ( 0x45ab2d88, 0x0, 0x0, 0x998 )

0x000007FEDEC625B9 NULL (NULL:0) (prowt:0x000007FEDCDA0000) ( 0x2354cdc0, 0x1, 0x20d14a8, 0x40 )

0x000007FEDEC57DB5 NULL (NULL:0) (prowt:0x000007FEDCDA0000) ( 0x206b2500, 0x0, 0x45ab2d70, 0x7fffffff )

0x0000000078C31DB7 NULL (NULL:0) (MSVCR100:0x0000000078C10000) ( 0x78cc1ac0, 0x206b2540, 0x0, 0x0 )

0x0000000078C31E53 NULL (NULL:0) (MSVCR100:0x0000000078C10000) ( 0x0, 0x0, 0x0, 0x0 )

0x00000000776259BD NULL (NULL:0) (kernel32:0x0000000077610000) ( 0x0, 0x0, 0x0, 0x0 )

so I assumed it was the same issue you mentioned before.

This time we didn't get the traceback.log notice, but it did create a log of the below.

Thread 5928

=====================

0x000000007777D43A NULL (NULL:0) (ntdll:0x0000000077730000) ( 0x20000, 0x20000, 0x0, 0x0 )

0x000000007774EBED NULL (NULL:0) (ntdll:0x0000000077730000) ( 0xa48410, 0x3, 0xa48410, 0xa48080 )

0x00000000776259BD NULL (NULL:0) (kernel32:0x0000000077610000) ( 0x0, 0x0, 0x0, 0x0 )

Highlighted

Re: Fatal error message

Hi,

I have had similar problems (Win10 x64 v1803/Creo 3 M170/Quadro P4000) when running CNC Sequence in ModuleWorks. Either the Creo crashed with "Except Access Violation" or whole PC crashed with BSOD.

 

I have opened a case but PTC hid the head in the sand - didn't even bother to reply to my mails. What a surprise!

 

To make long story short: I have tried more than 10 drivers:

- The certified driver by PTC  for quadro 377.11 was the cause of BSOD and other problem - do not install this driver

- The newest up to day 391.89 had different glitches, but was not causing BSOD - do not install this driver either

- I have ended with 386.28 which is up to now the best for my PC and GPU

- I have always performed "Clean install" and installed only GPU driver, Nvidia control panel, Sound driver - do not install other drivers.

 

Also, I have to mention, that it was vital to change in NVIDIA Control Panel Global Presets to Dassault Systems CATIA- compatibile. Otherwise the driver would not display hidden lines correctly in Creo. What a funny think to run Creo with CATIA Settings:-)) Do not change other settings - leads often to problems with Creo and crashes.


Thank you PTC for allowing me to pay maintenance cost and not helping me at all!

Highlighted

Re: Fatal error message

After several hours or so of testing, I have to add that so far, the best driver is for P4000 version 385.69, which is also delivered with new HP Z4 G4 and certified (see PTC HW datasheet). Other drivers lead to different graphical glitches as seen on picture (lines going from surface to eternity).

For correct functionality I had to (after clean installation) change in Nvidia Control Panel->Global Preset to Catia-compatibile and under tab "Adjust image setting with preview" change to "Let the 3D application decide". Now it seems to work.

Highlighted

Re: Fatal error message

Hello @MaheshSh ,

 

I am facing a similar problem, as Creo 6.0 student version  crashes while using the expert machinist feature. Will I be able to solve this issue by change the config file as mentioned in your post before even if it's version 6.0 I am using now?

 

Please find enclosed the traceback.

 

It would be awesome if you could help me out with this topic.

 

Best regards

 

Marc

Highlighted

Re: Fatal error message

@MLC89

 

You may try the same option or try adding graphics as win32_gdi in config file. 

Highlighted

Re: Fatal error message

Thank youuuuuuuu!!!!!! Mahesh!!!!!

Highlighted

Re: Fatal error message

Hi,

I have had similar problems (Win10 x64 v1803/Creo 3 M170/Quadro P4000) when running CNC Sequence in ModuleWorks. Either the Creo crashed with "Except Acces Violation" or whole PC crashed with BSOD.

 

I have opened a case but PTC hid the head in the sand - didn't even bother to reply to my mails. What a surprise!

 

To make long story short: I have tried more than 10 drivers:

- The certified driver by PTC  for quadro 377.11 was the cause of BSOD and other problem - do not install this driver

- The newest up to day 391.89 had different glitches, but was not causing BSOD - do not install this driver either

- I have ended with 386.28 which is up to now the best for my PC and GPU

- I have always performed "Clean install" and installed only GPU driver, Nvidia control panel, Sound driver - do not install other drivers.

 

Also, I have to mention, that it was vital to change in NVIDIA Control Panel Global Presets to Dassault Systems CATIA-compatibile. Otherwise the driver would not display hidden lines correctly in Creo. What a funny think to run Creo with CATIA Settings:-)) Do not change other settings - leads often to problems with Creo and crashes.


Thank you PTC for allowing me to pay maintenance cost and not helping me at all!

Highlighted

Re: Fatal error message

very much heartful thanks to you mahesh.

Highlighted

Re: Fatal error message

Thank you, super helpful!!!!

Highlighted

Re: Fatal error message

Worked perfect for me too! Thank you so much!!!

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