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Pro/E - Laptop and sleep mode

Re: Pro/E - Laptop and sleep mode

I just tested this assumption on Creo 2.0.

I have a session running and put the computer to sleep with the power button. I came back and it behaved the way the OP suggested. A "data may be lost" message, and a message below to retry the license. My session came back and all was well. This very much like the old inactivity time-out from much older versions where LM would "reconnect" a license.

My license is a floating license with a server and daemon.

Re: Pro/E - Laptop and sleep mode

The actual data loss issue occurs once there are a number of these warning data may have been lost message stacked atop one another. they you cannot close them and you must ctrl alt del and kill xtop to proceed hence losing any unsaved changes and the time it takes to retrived all of yoru working files and get back to where you were. For me this occurs nightly because my machine goes to sleep and then is awakened for backup and goes back to sleep. If you awake the machine and fail to clear the warning box by checking 'ok" then you get 2 stacked boxes. I have successfully recovered with 2 stacked boxes, but never with 3. I'm not sure about why it behaves that way unless they need to be clicked in a specific and impossible to discern order.

Re: Pro/E - Laptop and sleep mode

Does any user have an example of where this 'data may may be lost' dialog box was helpful to them in any way at all?

If the answer is no, it really seems like a no-brainer to supress it by default or just strip out the code entirely.

Re: Pro/E - Laptop and sleep mode

I had the dialog come up and seemed everything was well when suddenly the license failed and requested that I save or just exit. What the...? At least it asked... so the danger of actually loosing data has already been minimized so if they disable this useless dialog, I hope they only throw out the bathwater, and not the baby.

Re: Pro/E - Laptop and sleep mode

With XP I would get a warning from Pro that would not allow me to sleep without OKing. With WIN 7 it just goes to sleep. Then when waking up on the dock (same ip?) it is OK, but when going wireless, it is not. XP was better for this, 7 just locks up pro.

Also noticed that with XP, pending Lotus notes mail caused a popup before going to sleep, not sure if that happens with WIN 7 either.

Re: Pro/E - Laptop and sleep mode

Hello Mark and welcome to the forum.

I have had serious issues with sleep mode on my Windows 7 64 bit computer. It is not completely solved but much better today.

Two things to look at:

1st, what is the order of the network adapters in your registry? This was resolved with the help of customer support. Somehow, an ID of 12 is considered "1" where an ID of 2 is second. Weird, I know, but they edited my registry to solve this 1st issue.

2nd, Tech support also downgraded the license manager. Since I have a single fixed license, it was downgraded to an earlier wildfire version. This seems to have solved all kinds of problems for my fixed license. If this is your environment as well, this too might be an option.

Re: Pro/E - Laptop and sleep mode

7 years after this thread is posted...it's still a problem. Currently using Creo 4.0 but reading the posts looks like this bug hasn't been fixed in Creo 5.0 yet.

Re: Pro/E - Laptop and sleep mode

Make it one more year. Using Creo 4 M080. At work I move between buildings pretty frequently, and put my computer to sleep at the end of each day. I'm working with extremely large and complicated assemblies, so I keep them open with Creo running to save time rather than reopening them constantly. Each time I wake up my PC, I'm greeted with 2-3 of these dialog boxes that have to be cleared before I can resume using the software.

 

Occasionally, the dialog boxes appear in such a way that they're stacked on top of one another and the one you need to acknowledge is hidden behind another one. I've found that in these instances, if you can mange to get the proper window in focus with ALT+tab or some other means, and then hit enter or the space bar, it'll dismiss the appropriate window because the OK button is in focus, even if you can't see it.

 

The only time I've run into trouble with this is if the hidden window is a "License Lost" popup. In which case I think the exit button was in focus, and this caused everything to close.

 

Really annoying, in any case, and it's clear PTC has no plans of fixing this. I'm surprised at how long this issue has been going on. They need to make it so this window can only be spawned once, or just do away with it entirely.

Re: Pro/E - Laptop and sleep mode

It really isn't a PTC issue, it is a Microsoft and/or FlexLM issue.

 

The settings for timeout of a license are causing the software to lose license connectivity to your license server. When we started suing laptops for engineering managers, we installed all laptops with individual licenses, no internet connectivity needed for the license. This allowed them to take the laptop anywhere and still have licenses to their software.

 

Re: Pro/E - Laptop and sleep mode

Sorry. To clarify, I wasn't talking about fixing or doing away with the licensing popup. I totally understand what that is and why it's happening in my particular case. Due to our security policies (I assume), we have to maintain connection with the licensing server and don't do individual machine licensing. 

 

What I find annoying and what should be fixed is the behavior of the "unsaved data may have been lost" popups. Namely, how they are spawned multiple times, and how they hide each other and other important dialog boxes.