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ptc KB website access

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Level 1

ptc KB website access

Hello,

My maintenance contract is active.
I can go on softwares download page and download ProE but I can't access to
Ptc knowledge base.

When I try to go on the knowledge base search page, I get this :
Our records indicate that your company does not have a current Maintenance
agreement. Please contact PTC Customer Care to resolve this issue.

So, I look about informations on my account pages and I've seen this :

Customer Support Information
If you are a PTC customer and have an active maintenance agreement with PTC,
upgrade to access customer support, including the knowledge base and help
desk.:
Upgrade Your Access

So, My question is " If I agree to this access upgrade, Will I have to pay
something (in addition to maintenance fee) ?"
Is this validation new and what is it's aim ?

Thanks

GB
1 REPLY 1

RE: ptc KB website access

I've gotten this error a few times recently. I think it is a bug on the
updated website.


Michelle McMasters
Black & Decker Hardware & Home Improvement
Engineering Systems Administrator
michelle.mcmasters@bdhhi.com

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