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3D Canvas empty page

Level 1

3D Canvas empty page

Hello,

my 3D canvas page is empty, can't see the grid.

and when I add a Model widget nothing happens?

Have anyone have had the same problem?

10 REPLIES 10

Re: 3D Canvas empty page

Good Question Harri...I've been battling this one too.  My issue occurred after I published project, went to home page(my projects), then tried to open the project again.  I've closed Thingworx app and restarted computer with no luck of getting it back.  I can go to the preview and it shows the 3d information correctly..so guessing it is just some graphics issue in Canvas window because the information is there.  I've included my graphics information at bottom.

gray-canvas.JPG

My graphics card info

graphics-info.JPG

Re: 3D Canvas empty page

Strange...I come back 6 hours later and open the project with success to see the model in the canvas.  I did have to re-login to the VES...this may be what is needed to see the Canvas???

Re: 3D Canvas empty page

Please update the graphics card and see if it fixes the problem. Happens to a machine in our side and updating the driver fixed it

Re: 3D Canvas empty page

I have the latest driver...but the latest is from 2006.    Quite possibly an issue where I need to upgrade hardware!

Re: 3D Canvas empty page

I did "everything" but nothing sokved my problem,

finally I removed "C:\Users\xxx\AppData\Local\Google\Chrome\User Data" and now it works!

Re: 3D Canvas empty page

Harri,  I'd be interested to know what you mean by "everything".  I temporarily renamed the user data folder as you have noted to enable creation of a new folder, but it didn't repair for me.   After doing this, now I'm unable to see the 3D information in my preview window where before I was able to...so I'm really going backwards.

Re: 3D Canvas empty page

Hello Bill,

I did try:

- reinstalled TWS

- updated the graphic card driver

- deleted Chrome cache

- restarted the computer

but it did not solved my problem

I closed Chrome, removed folder "C:\Users\xxx\AppData\Local\Google\Chrome\User Data" and restarted Chrome, and now it works.

Maybe reinstall Chrome will solve you problem?

Re: 3D Canvas empty page

Thanks for the reply Harri...something magically happened on my computer because all of the sudden I'm up and working again. Wish I knew what fixed it!  The only thing in your list that I didn't do was reinstall TWS and my driver was the latest. 

Re: 3D Canvas empty page

Gray Canvas again this morning.