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Can't validate or publish because of authentification failure

Participant

Can't validate or publish because of authentification failure

Hi,

I am Trying to publish an AR experience but i am asked to provide username and password, i am assuming that these are my PTC account crediantials, but it seems not to succeed. !it only keeps asking for them again and again. My Experience Server URL : https://gqsqkvyi.studio-trial.thingworx.io

here is a screenshot for the problem and my settings.

 

Best Regards.

2 REPLIES 2

Re: Can't validate or publish because of authentification failure

Yes, you should be using the same PTC credentials you used to sign up for the trial. By chance, does your password have the special character ':' in it? This is known to cause issues with authentication. Please see this KB article on how to change your PTC password: https://www.ptc.com/en/support/article?n=CS49188 

Re: Can't validate or publish because of authentification failure

It was solved. I typed my e-mail when registrating with a capital letter by mistake. I had to type the same thing when asked to authentificate. 
Thank you.