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Cannot publish my project.

Re: Cannot publish my project.

Hi, Ankit

Thanks for your reply.

Will it empty all of the data of this account? Because there is some others' data, so I should ask them first.

So, could I give you reply on next Monday? And I will try to publish on next Monday again, if there still are problems, I will tell you, too.

Thanks.

Re: Cannot publish my project.

Thanks Xi Xie for confirming on this. Can I also request a screenshots of Studio 'Settings' dialogue box and 'Portal Login' dialogue box?

-Giri

Re: Cannot publish my project.

Hi, giri

Thanks for your follow up.

Here you are.

1.PNG

And I always configure manually, so it keeps empty.

2.PNG

Wish these can help you.

Re: Cannot publish my project.

By the way, are there any instructions documents for our reference about the log errors and how to resolve them ?

Thanks.

Re: Cannot publish my project.

Hi xi xie​, Yes, it will empty all data of ThingWorx instance.

I will reach out to R&D for reset only after your confirmation.

Do let me know when you are ready for the reset.

Re: Cannot publish my project.

hi, Ankit

I'm sorry that this account has a lot of others' data, so I cannot empty it.

I have tried some other ways to publish, though it sometimes fails, too.

Maybe it's due to the network speed.

For the moment, keep it in the situation.


Thanks very much.

Re: Cannot publish my project.

Hi xi,

I have sent you an email to know your availability for a WebEx meeting. Could you please check same.

Thanks,

Ankit Gupta

Re: Cannot publish my project.

Hi, Ankit

I have received your email.

I will let another colleague, Minna, to contact you.

She will schedule a WebEx meeting ASAP,and then we will show our issue to you.

Thanks.

Re: Cannot publish my project.

Hi xi xie​,

Thank you for the update. I have received the invite from Minna and we will discuss this issue on WebEx.

Thanks,

Ankit Gupta

Re: Cannot publish my project.

Hi xi xie​, I received an update from R&d on this issue:

After further investigation, it appears that the issues you are seeing have to do with poor network performance -- either low bandwidth, high-latency, or lossy conditions.

We hope to improve performance and stability in poor network conditions in future releases.

Could you please confirm the version in which publish was working. I will check with R&D if it is possible to rollback to previous version and check what has changed in the version which could cause this issue.

Also, could you please recheck if any change in your Network/Firewall settings were made recently?