Thanks for your reply.
Will it empty all of the data of this account? Because there is some others' data, so I should ask them first.
So, could I give you reply on next Monday? And I will try to publish on next Monday again, if there still are problems, I will tell you, too.
Thanks Xi Xie for confirming on this. Can I also request a screenshots of Studio 'Settings' dialogue box and 'Portal Login' dialogue box?
Hi xi xie, Yes, it will empty all data of ThingWorx instance.
I will reach out to R&D for reset only after your confirmation.
Do let me know when you are ready for the reset.
I'm sorry that this account has a lot of others' data, so I cannot empty it.
I have tried some other ways to publish, though it sometimes fails, too.
Maybe it's due to the network speed.
For the moment, keep it in the situation.
Thanks very much.
I have received your email.
I will let another colleague, Minna, to contact you.
She will schedule a WebEx meeting ASAP,and then we will show our issue to you.
Hi xi xie,
Thank you for the update. I have received the invite from Minna and we will discuss this issue on WebEx.
Hi xi xie, I received an update from R&d on this issue:
After further investigation, it appears that the issues you are seeing have to do with poor network performance -- either low bandwidth, high-latency, or lossy conditions.
We hope to improve performance and stability in poor network conditions in future releases.
Could you please confirm the version in which publish was working. I will check with R&D if it is possible to rollback to previous version and check what has changed in the version which could cause this issue.
Also, could you please recheck if any change in your Network/Firewall settings were made recently?