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Not able to see my project using Mobile Thingworx view app

Level 5

Not able to see my project using Mobile Thingworx view app

I installed Vuforia Studio Trail version and created Demo project and successfully published the demo project .After  i have installed view app on mobile and when i tried to scan the thing ,not able to see my demo project .Directly its going in to default model .

 

Please help how to see my demo project on view app 

8 REPLIES 8

Re: Not able to see my project using Mobile Thingworx view app

Hi @lingashettym,

Could you please share the ThingMark to track the issue. I highly appreciate it if you can share the screenshot of the Experiences tab as shown below:

 

Extab.JPG

Re: Not able to see my project using Mobile Thingworx view app

please find the attached screen as per your request ..I am using trial version 

Re: Not able to see my project using Mobile Thingworx view app

I have scanned the ThingMark 31415:2 on an ios device and was able to view the experience without issues. Could you please share the device details and the vuforia view log files for tracking the issue. Please review the below knowledge article to find the view log files:

https://www.ptc.com/en/support/article?n=CS283816

Thank you!

Re: Not able to see my project using Mobile Thingworx view app

please find the attached log file 

Re: Not able to see my project using Mobile Thingworx view app

Mobile log file 

Re: Not able to see my project using Mobile Thingworx view app

Thank you for providing the log file! I see below errors in the log file:
Access denied finding property "vendor.camera.aux.packagelist

Could you please provide access permissions to the camera and see if it helps to resolve the issue. Also, could you please confirm if any error is displayed on the view app screen when scanning the ThingMark. I highly appreciate it if you can share the screenshot of the View app screen after scanning the ThingMark.

Re: Not able to see my project using Mobile Thingworx view app

Could you please help to provide access to camera ,How to give access ??

Re: Not able to see my project using Mobile Thingworx view app