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Problems with playing sequences on HoloLens

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Problems with playing sequences on HoloLens

Hi All,

I'm experiencing a problem with getting a sequence to play in a HoloLens experience.

I've created a simple 4 step sequence in the PVZ file and I've tried two different things to get it to work:

  • Bind the doubletap application event to the Play All service of the model
  • Create a 3D image and bind the click event to the Play service of the model

In both cases the preview of the experience works correctly, but when I publish the experience and try to get the sequence to play, nothing happens.

Anyone else having this problem?

Many thanks,

Allan

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36 REPLIES

Re: Problems with playing sequences on HoloLens

After a bit of investigating, it looks like the problem is with the PVZ file that get created from Creo Illustrate 4.1.

Here's what I've found:

If the PVZ file with the sequence was created from Creo Illustrate 4.1, it does not play on the HoloLens.

If the PVZ file was created in an earlier version of Creo Illustrate, it plays on the HoloLens.

PVZ files from any version will play on on a table or phone (tested on iOS)

If I use the PVZ file from Illustrate 4.0, I also get some playback problems on the HoloLens where some parts incorrectly jump around.  This doesn't happen when using the same file in a mobile experience.

I've attached the PVZ files that I output from Illustrate 4.1 and 4.0.

Can anyone else confirm this?

Regards,

Allan

Re: Problems with playing sequences on HoloLens

Allan Thompson​ That is correct, ATM ThingWorx Studio for HoloLens projects doesn't recognize pvz files from Creo Illustrate 4.1. We've identified this as a bug with studio and we are working on a resolution.

Re: Problems with playing sequences on HoloLens

Hi Giri,

Any ideas when the fix is likely to be implemented?

Thanks,

Allan

Re: Problems with playing sequences on HoloLens

Hi,

after spending !5! hours with this problem I found this blog here....... would be great to have an solution here (and also to have an information before starting Studio…..)

Re: Problems with playing sequences on HoloLens

Hi Raphael,

I feel your pain.  It took me about 2.5 hours to work out the problem was an incompatibility with Creo Illustrate 4.1 sequences.  And that was after I spent the time thinking I was doing something wrong because my sequence didn't work.

giri​ is there a time frame for the fix for this issue?  It didn't make it into 8.0.3

Thanks,

Allan

Re: Problems with playing sequences on HoloLens

Hello,

I am facing also similar issue with Hololens sequence playing. I have tried multiple combinations (pvz import from Creo 4.0 and straightly import ASM to Creo Illustrate 3.1/4.0/4.1) but have very slim results. I managed to get very simple one step sequence working from Illustrate 3.1 but if try to make multistep sequences with little bit more complex model, sequences doesn't work. I tried also with Allan's Creo Illustrate 4.0 pvz but I couldn't get the sequence to play. Is it me or does your illustrates work properly with hololens if made with Illustrate 3.1 or 4.0?

Br.

Juho-Matti

Re: Problems with playing sequences on HoloLens

Hi Juho-Matti,

I could get the 4.0 output that I attached to work on the HoloLens OK, but not the 4.1 output.  I tried this with 8.0.2 and I've also tried some Illustrate 4.1 output with 8.0.3 and still no success.  8.0.4 came out overnight, so I'll have to try that, but I don't have access to the HoloLens at the moment.

Cheers,

Allan

Re: Problems with playing sequences on HoloLens

Hello Allan,

thanks for info. I will try to make sequences with Creo Illustrate 4.0 and try it out in 8.0.4. Yesterday in TW 8.1 Studio Technical webinar I asked when Illustrate 4.1 is supported with Hololens and the answer was somewhere at the end of the year so still little time to wait.

Best regards,

Juho-Matti

Re: Problems with playing sequences on HoloLens

Allan ThompsonRaphael RohdeJuho-Matti Jaaskelainen​ As a workaround, till we fix the incompatibility issue in Creo Illustrate 4.0 - HoloLes, can you please try creating the sequence file using Creo Illustrate 3.0 and import into your HoloLens project? I had the same issue creating sequence in Creo Illustrate 4.0, but when importing/creating sequence in Illustrate 3.0 fixed the issue.

I are currently working on fixing the issue considering it as a critical bug. We'll keep you posted on the updates.