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ThingWorx Studio(Version 8.2.3.3224) performance issues

Level 8

ThingWorx Studio(Version 8.2.3.3224) performance issues

I have upgraded to the latest version of ThingWorx Studio(Version 8.2.3.3224). 

The performance in Chrome is very very slow, compared to earlier releases. 

Can I downgrade to earlier version of TWX Studio?

16 REPLIES 16

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

@JingMaoCheng Rollback is something not recommended and is complex process available only for MacOS.

 

Could you please provide more details about the issue which could help debug the exact issue. Are you facing slowness in Spatial Tracking or specific project/experiences?  How long you have to wait on an average for a ThingMark based vs Spatial tracking project.

 

Any information of fact you can provide before and after upgrade w.r.t timing, project, CAD images would be really useful.

 

Also, suggest you to log a PTC Support case as it will expedite reviewing of the issue.

-Durgesh

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Hi Durgesh,

When I run the ThingWorx Studio in Chrome. The CPU usage is at 67%, and the memory usage is about 3.5GB.  TWX Studio does not work  properly, including rotation, zoom in and other actions. 

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Hi Durgesh,

I have restored to previous state(Version 8.2.2). Temporarily resolve the performance issue.

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Hello. How can I get back to version 8.2.2? I have the same problem.

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Hi Pavelvanin,

Manually Remove Programs from the Add/Remove Programs List then select "Restore the application to its previous state". Attached you will find the snapshot for your reference.

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Thank you very much for your help!

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Having the same issue here. Chrome seems to time out. Hope this will get resolved quickly.

Unfortuanetely I have a new installation which means I cannot roll back to a previous release.

Using Firefox works better, although it is not a supported browser.

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Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Is this issue reported?

Software consultant for PTC products.

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

No, since I'm only using a trial version, I cannot open a case.