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ThingWorx Studio(Version 8.2.3.3224) performance issues

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

I have the same problems

 

I can work for approximately 5 seconds, and then it freezes. It is nearly impossible to work with

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Try Firefox, it doesn't work as smoothly as chrome, example: i Need to add the model item several times, but at least it doesn't time out as chrome does

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Hello everybody,

 

I was able to have the same issues in ThingWorx Studio 8.2 last week.

Today, I have installed Vuforia Studio 8.3.

I am not able to reproduce the problems in my Projects.

 

I have worked on this subject on a case (I am a Technical Support Engineer in PTC).

This solution works also for the case owner.

 

I suppose that the root cause is due to rebranding name to ThingWorx to Vuforia.

At PTC, some URLs have been modified about that. 

 

Can you have a try and come back in this thread, if you still have the issue ?

 

Thanks in advance for your feedback.

 

Best regards

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

After removing ThingWorx Studio and installing Vuforia Studio can I still not publich any projects.

 

It says "Uh-oh! Publish failed. Check the log for errors." 

 

I have the exact same projects, the same setup etc, so I have no idea how to fix this.

 

I need these projects to run ASAP as we are currently testing some AR experiences in a production setup. 

 

I have also tried to create a new account an exporting the projects, but still with no luck. 

 

The server issues are starting to become major issues, as this is on-going problems. 

 

Highlighted

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

8.3.0 is stable and without problem on my notebook.

Thank you PTC.

Software consultant for PTC products.

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Hello Kasper,

 

It seems like a different problem as the performance issues related in this thread.

 

Is it possible to share the log file generated by Vuforia Studio ?

We might be able to find more details about the root cause why publication is failing.

 

By the way, I suppose that you are using a trial instance of Vuforia Experience Service.

Can you confirm me this point, please?

 

Best regards

Re: ThingWorx Studio(Version 8.2.3.3224) performance issues

Updated to Vuforia Studio 8.3: stability seems to have been improved (haven't tested it much)

 

Auto update is disabled, so you must download it yourself on https://studio.vuforia.com/home/ and uninstall previous version

Good luck.