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Thingworx viewer: Troubleshooting viewing experiences

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Newbie

Thingworx viewer: Troubleshooting viewing experiences

Hello all,

   

          I am having trouble viewing my experiences in thingworx viewer, I followed the following steps:

          Step 1: I set a thingmark to my model by dragging and dropping it.

          Step 2: I went to my experience and set a thingmark number (e.g. 10001:1).

          Step 3: I saved and published my experience.

 

          Did I forget a step?

          Is this an error in Studio or Viewer?

          Also, I verified my

        

4 REPLIES 4

Re: Thingworx viewer: Troubleshooting viewing experiences

Hi Tim,

I have a few questions to help me best assist you.

  • What experience service are you using?
    • Where did you update this information?
  • Can you expand on what you mean in Step 2?
    • I'm a little unclear on what you mean when you say that you set a thingmark number
  • What version of ThingWorx Studio are you using?

Thanks,

Tara

Re: Thingworx viewer: Troubleshooting viewing experiences

Thank you Tara it works now

Re: Thingworx viewer: Troubleshooting viewing experiences

Another  QQ. Can animations be played in Viewer, my model shakes but does not play the actual animation created in illustrate.

Re: Thingworx viewer: Troubleshooting viewing experiences

Timothy, Yes the animations can be played in ThingWorx View app. Is your animation getting played in ThingWorx Studio Preview?

Giri