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Your PTC Account has been locked

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Level 6

Your PTC Account has been locked

Account has been reset by PTC!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Your PTC Account has been locked

Hello,

 

The account is blocked.

It is needed to open a case to have an unlock.

 

Did you contact your administrator to open a case at PTC about that ?

 

Best regards,

Samuel

6 REPLIES 6

Re: Your PTC Account has been locked

I'm having problem with ThingWorx/Vuforia Studio only, other ptc accounts works

Re: Your PTC Account has been locked

Hello,

 

The account is blocked.

It is needed to open a case to have an unlock.

 

Did you contact your administrator to open a case at PTC about that ?

 

Best regards,

Samuel

Re: Your PTC Account has been locked

@IceBreak  Resetting your PTC account should fix the problem. As Samuel suggested please reach out to PTC Web Account teams.

 

-Durgesh

 

 

Re: Your PTC Account has been locked

Hello Dupatel,

 

I have the same issue with my account (it's locked). I asked my colleague (he ia a WAM admin) to reset my account in WAM but it's still locked. I only have an access to WAM but no access to Vuforia Studio. Do you know a properly email of PTC Web Account team who could help me?

 

Thanx

Re: Your PTC Account has been locked

@Silaeva  You can  use the URL and enter details to get your PTC Web account reset which should help resolve account related issue-https://support.ptc.com/support/feedback/web-account.htm

 

Mention your contact & email ID so that PTC representative can reach out to you on the same.

 

-Durgesh

Re: Your PTC Account has been locked

Thank you . 

Your advice helped me