conectivity

[St456]

We have finally installed our Experience server on our own infrastructure, however, when I scan one of the thingmarks provided, it still points to, or wants to connect to the other servers. Can anyone give me some assistance on this ?

[sdidier]

Hello,

• Did you open a case to register this server in GXI server at PTC ?

More details here Install and Deploy Vuforia Experience Service at the page 97 in chapter Register Your Experience Service in the GXI

More details about GXI server in these articles :

https://www.ptc.com/en/support/article?n=CS299844

https://www.ptc.com/en/support/article?n=CS265827

By the way, it is possible to avoid to register to GXI server an On-Premise Experince Service.

In Vuforia View, setup the URL to point on the Experience Service.

More details in this article :

https://www.ptc.com/en/support/article?n=CS276746

Best regards,

Samuel

[RolandRaytchev · Accepted solution]

Hi @St456,

I believe the thingmark what you use is not register to  your server. But you can use it if you rset your server URL in Vuforia View. You can set the URL depending on the mobile device (on Android and IOS via setting of the app)

but the  most easy way is to scan the QR code form the project e.g.:

 

But as @sdidier  suggested the best way is to register your server in GXI and  generate thingmark with the correct  domain number (this should be done by explicit request to PTC technical support)