I've seen in the video, that you have bound no number to the thingmark. You should always bind the number of the printed thingmark to the virtual thingmark in your studio. Also I would recommend not moving your device too fast at the beginning; otherwise the tracking might be faulty.
Nice catch! I didn't notice the lack of a thingmark code. That would definitely mess things up. Also, remember to keep the focus on the thingmark after you scan it while the green line traces the thingmark border, that's how it establishes tracking on the thingmark.
hello thank you very much for the help, I still have the same problem even placing the number of the thingmark in the properties, what will be the problem?
I'm not sure. Does the number you used in the thingmark widget match the number you used on the info panel for the experience, and those numbers match the number for the printed thingmark?
Are you switching views with different trackers in the Hololens experience the same way you do in the mobile experience? I'm not sure how well that will work on Hololens. If that's the case, have you tried a simpler Hololens experience that only uses a thingmark tracker? (I don't have a Hololens at my location to check for myself.)
yes, I changed the thingmark, I changed the model, I changed the user, I modified the scale, sizes, I printed several thingmark and the problem keeps appearing and not only to me but to several users that I know, I can use the spatial target but that is not the case since I want to test a sequence of maintenance on the machine, a step by step
Sorry, but I'm out of ideas. I've done several Hololens experiences, and once I got the size issue figured out, I haven't had trouble with the trackers since. It's probably time to open a support ticket with PTC on this one.
One last idea: Mark up the model and click on "Apply sequence at design time". Check if the model moves and then deactivate it again. It should not move.
Also I would try to make an obvious change, like adding a text label on the thingmark. Then publish and open it in the HoloLens. Can you see the text label on the right position?
realy realy thanks for all help, my 3D model does not have any sequence, I already added a 3dlabel and the same thing continues to happen, I have used different 3D models, in different formats, from different platforms but it is still happening, will you have a simple project that could matter and try it?