4.0 Issue with Creo Agent and Windchill

4.0 installs a new version of Creo Agent versus 3.0. You'll notice in Program and Features that there should be PTC Creo Platform Agent 3.133, which is used in 3.0, and PTC Creo 4 Platform Services, which is used in 4.0.

If creoagent.exe is in fact running with 4.0, I'd check whether it's actually the correct one. I use Process Explorer from Sysinternals, check the properties of the executable, and make sure that it's pointing to the correct one.

If it's not, try creating a batch file to startup Creo. In this batch file, define CREO_AGENT_EXE_PATH to the full path of creoagent (normally C:\Program Files\PTC\Creo\Platform\3.133\creoagent.exe or something like that). Preferably, use a DOS short path; sometimes it doesn't like spaces and DOS short paths have better security in ensuring that the path will resolve. Usually you don't need to set this variable, but occasionally (especially with multiple or network installs) the installer gets confused and mixes up where the creo agent executable actually is.

If you need help obtaining a DOS short path...copy the following into a batch file in the directory you want the shortpath of

@echo OFF
if '%1'=='' (%0 .) else echo %~s1

then cmd, cd into the directory that you want the shortpath of, and call that batch file.