Black screen in Creo Parametric Educational Edition

[Rohith_Bipin]

• I just installed Creo Parametric Educational Edition 11.0.0.0. I am getting a black drawing screen. I am using a laptop (Specs- 12th gen i7 & Nvidia Geforce RTX 3050Ti)

[Dale_Rosema]

Are you asking how to change color settings in the software or just making an observation?

[Rohith_Bipin]

No. The drawing area is black. I am unable to draw and/or use the drawing area.

[MartinHanak · Accepted solution]

Hi,

it looks like graphic card driver problem.

Do following test:

• open config.pro in Notepad
• add following option at the end of the file and save the file

graphics   win32_gdi

• start Creo

[Rohith_Bipin]

Where is the location of the file config.pro?

[MartinHanak]

https://support.ptc.com/help/creo/creo_pma/r11.0/usascii/index.html#page/fundamentals/fundamentals/About_Configuration_Files.html

https://www.youtube.com/watch?v=Efg7gUPlCYk

[Dale_Rosema]

FYI: The graphics win32_gdi is a temporary thing to show that it is a graphics card issue if you leave it, your performance will be negatively impacted.

[Rohith_Bipin]

Then, what is the permanent solution @Dale_Rosema @? A graphic driver update or something

[StephenW]

Graphics driver update  (or rollback, if you are on the latest release) is the normal solution.

[StephenW]

Make sure you remove the option graphics   win32_gdi to test the graphics card driver changes.

If the driver change doesn't work, There are a few options that can be added instead of turning off opengl.

Try each of these individually and see if they help

 enable_opengl_fbo no

enable_opengl_vbo no

enable_opengl_shader no

[MT_13642525]

Hi Stephen,

the first option " enable_opengl_fbo no" worked in my case.

The "graphics   win32_gdi" setting instead was slowing down Creo11 and making parts to appear darker.

[Rohith_Bipin]

Thanks @MartinHanak. It works 👍👍

[MR_10802868]

I got the permanent solution of this black screen problem for creo application user [even in latest release] especially nvidia machine user.

According to my observation/research i got the same problem but when i optimize/changes in my "nvidia control panel" settings, this problem get resolved.

The problem is that nvidia control panel settings especially graphics tab settings is inappropriate for creo application. In my case, the graphic settings that causes this black screen appearence is Anti-aliasing method and overriding its value.

To resolved this problem you may have three options/solutions:

Solution 1: open nvidia control panel app and just check marked "Let the 3d application decide" option.

Solution 2: open nvidia control panel app and just select "Restore defaults" option in the top-right of the displayed window.

Solution 3: open nvidia control panel app, then go to "Manage 3d settings", in global settings in graphics settings list search for "Anti-aliasing-Mode" option and select either "Application controlled" or "Use highest maximum value". For me I use "Override any application setting and use 8x (as its maximum value)". The black screen problem eventually disappear. I almost tweak all other settings (without being changed Anti-aliasing mode) but black screen problem still appears. The only graphic settings that causes black screen for creo api is Anti-aliasing mode and its value in my case.

Note: For all above mentioned solution do one additional task that is: open nvidia control panel app, go to "Manage 3d settings" option then go "Program settings", add creo .exe application there is necessary to apply those settings. You can also just modify graphic settings as mentioned in "Solution 3" with individual creo api only.

I hope u got the solution, but I leave this response for new creo user who still chases this black screen problem. Thanks!