CREO 4 installing :: KERNELBASE.dll error

[bence]

Hi Everyone,

I'cant install CREO! :-[

When I press Install on the screen it sits it freezes.

I don't get any error message.

I found this at Win 10 log file:
- Event 1000, Application Error
- setup.exe_Creo
- modul: KERNELBASE.dll (version: 10.0.18362.535)
- exception: 0x0000025

Dell Inspiron 3542
- processor: 4th Generation Intel Core i3-4 005U processor (3M Cache 1.7GH z)
- videocard: NVIDIA(R) GeForce(R) 820M 2GB DDR3L
- hdd: 500GB 5400rpm SATA 6Gbs
- ram: 4GB Single Channel DDR3L 1600M Hz (4GBx1)
- network: Dell(TM) Wireless 1705/1704 Dr iver
- operating system: Win 10 Pro, Hun, up-to-date

I have already tried:
- disable Win firewall and Defender
- disable / enable: integrated and Nvidia video card
- disable / enable: lan and wifi
- check KernelBase.dll: no problem was found
- upgrade / downgrade: video cards driver
- change regional settings to US
- of course I followed the official installation manuals
- I experienced the same issue with CREO 4, 5 and 6.

Anyone have any ideas?

Thanks :-]

[MartinHanak]

Hi,

please describe the steps you have taken in detail.

[bence]

Hello Martin :-]

1. PTC Creo 4.0 DVD image: www.ptc.com/appserver/auth/it/esd/academicFree.jsp

2. unzip to my desktop

3. run install.exe

4. installation freezes

Thanx!

[MartinHanak]

---

@bence wrote:

Hello Martin :-]

1. PTC Creo 4.0 DVD image: www.ptc.com/appserver/auth/it/esd/academicFree.jsp

2. unzip to my desktop

3. run install.exe

4. installation freezes

Thanx!

---

Hi,

I think your step 3. is ... run setup.exe ...

What Windows 10 version do you use ?

Windows 10 32-bit or 64-bit ?

Please run ipconfig /all > ip.txt command in Command Prompt window and upload ip.txt file. Sometimes network card can cause problems.

[bence]

<< I think your step 3. is ... run setup.exe ...

Yes, you are right!

<< What Windows 10 version do you use ?

Windows 10 64bit., Professional version, Hungarian, up-to-date

<< Please run ipconfig /all > ip.txt command in Command Prompt window and upload ip.txt file. 

I have tried to enable / disable  / configure all of my network cards.

[Mahesh_Sharma · Accepted solution]

@bence

What is OS language? 

You may try renaming the folder for installation media to some English name.  

[bence]

Window 10 Pro Hungarian and up-to-date.

I ran it from c:\test\ end It has helped me.

Problem is solved! 

Thank you very much! :-]