Re: CREO Parametric 3.0 M110 does not run

cgongora · ‎Jan 17, 2018

Hi guys, I'm having some trouble in running my PTC Creo Parametric 3.0 software.

Here's my traceback log file, thank you in advance

-------------------------------------------------
The trace creation timestamp is: mi. ene. 17 12:15:33 18
The executable build timestamp is: mi. sep. 14 02:09:02 16
The datecode is: 2016260
The pro machine type is: x86e_win64
The process ID is: 11768
The traceback type is : CRASH
The logger exit status is: 00003
The release is: 3.0
The external datecode is: M110
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 8676.

Main Thread 8676
=====================
0x00007FF83C06F6CF NULL (NULL:0) (rtlcoremt:0x00007FF83C060000) ( 0x0, 0x0, 0xe129a7f0, 0x343ad558 )
0x00007FF8170741A9 NULL (NULL:0) (uitools_sh:0x00007FF816EC0000) ( 0xe8648b60, 0x343ad558, 0xefced738, 0xefd7a0e8 )
0x00007FF7E1290CB7 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0xe8648b60, 0xe8648b60, 0x343ad558, 0x343ad558 )
0x00007FF7E12953B5 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0xe8648b78, 0xe8648b78, 0x0, 0x343ad558 )
0x00007FF7E128D319 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0xe8648b60, 0xe9bbf5f0, 0x343ad5f0, 0x343ad558 )
0x00007FF7E1299E69 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x343ad558, 0xefd89660, 0xefd89660, 0x1 )
0x00007FF7E4AEAD14 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x343ad920, 0x343ad558, 0x343ad5f0, 0x343ad920 )
0x00007FF7DDE1C2A1 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x343ad558, 0x343ad920, 0x17e33090, 0x0 )
0x00007FF7DDE1E7B2 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x343ad558, 0x343ad920, 0x1, 0x343ad920 )
0x00007FF7DDE3CE59 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0xe900ca20, 0x343ad5f0, 0x1 )
0x00007FF7DDE368DD NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x16f33ab0, 0x0, 0x343ad820, 0x2 )
0x00007FF81B05E71B NULL (NULL:0) (coretools_sh:0x00007FF81B020000) ( 0x0, 0x343ad920, 0x1, 0x343adfb0 )
0x00007FF7DDE1E684 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0x343adfb0, 0x1, 0x18 )
0x00007FF7DE486666 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0x1b093f64, 0xe5f33e80, 0x1b0e91ac )
0x00007FF7E25A71A0 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0x1, 0x3e8, 0x0 )
0x00007FF7E25A45F7 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0x0, 0x3, 0x0 )
0x00007FF7E25A0554 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x1, 0x343af820, 0x3, 0x1 )
0x00007FF7E25A04B8 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0xe4da4a5b, 0xa, 0xa, 0x0 )
0x00007FF7DC0459D0 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 7176
=====================
0x00007FF85A733784 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x1, 0x0, 0xe4da45d8, 0x1 )
0x00007FF85A6C49DD NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 14152
=====================
0x00007FF85A733784 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x1, 0x0, 0xe4da45d8, 0x1 )
0x00007FF85A6C49DD NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 12644
=====================
0x00007FF85A733784 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x1, 0x0, 0xe4da45d8, 0x1 )
0x00007FF85A6C49DD NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5612
=====================
0x00007FF85A72FEF4 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x2e73010a, 0x0, 0x3c079a01 )
0x00007FF8575C3B2F NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0xe7c06ce0, 0x1, 0x0, 0x3d8 )
0x00007FF82E754C04 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x3c0b43c0, 0x2, 0x0, 0x3c06cb02 )
0x00007FF82E74EE1E NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7c06ce0, 0xe7cb5bf0, 0xe7bf8eb8, 0x0 )
0x00007FF82E74EB8A NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe5dd08d0, 0x0, 0xe7cb5bf0 )
0x00007FF82E74EF72 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe4dba170, 0xe4dbb470, 0x0 )
0x00007FF82AA83FEF NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF82AA84196 NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 4932
=====================
0x00007FF8573C9164 NULL (NULL:0) (win32u:0x00007FF8573C0000) ( 0x306f0, 0x5a43caf5, 0x306f0, 0x2e7653c0 )
0x00007FF85A451B2D NULL (NULL:0) (USER32:0x00007FF85A430000) ( 0x3c0b43d8, 0x3c062171, 0x3c0b43d8, 0x3c06f3e0 )
0x00007FF82E754AB7 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7bf8e00, 0xe7c06360, 0xe7cb89c0, 0x3c06cb02 )
0x00007FF82E74EE1E NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7c06360, 0xe7cb89c0, 0xe7bf8eb8, 0x0 )
0x00007FF82E74EB8A NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe5dd08d0, 0x0, 0xe7cb89c0 )
0x00007FF82E74EF72 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe4dacf00, 0x0, 0x0 )
0x00007FF82AA83FEF NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x2ab21db0, 0x0, 0x0, 0x0 )
0x00007FF82AA84196 NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 11032
=====================
0x00007FF85A7309C4 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0xe5dd0000, 0x5a6bbafc, 0x110, 0x100 )
0x00007FF85760A966 NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0xe7cb57b8, 0x5760fcba, 0xe7cb57b8, 0x371cf8c0 )
0x00007FF82E72B9BB NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7cb57b8, 0x371cf8c0, 0x10, 0x8 )
0x00007FF82E72B680 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7cb57b8, 0x2a1e2775, 0x0, 0x3fc )
0x00007FF82E72B6EF NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xa77a775d, 0x0, 0x2, 0x0 )
0x00007FF82E726B2B NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x2, 0xe7b8e4c0, 0xe7c92f80, 0x0 )
0x00007FF82E754BBB NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x3c0b43c0, 0x4, 0x0, 0x3c06cb02 )
0x00007FF82E74EE1E NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7b8e4c0, 0xe7cba010, 0xe7bf8eb8, 0x0 )
0x00007FF82E74EB8A NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe5dd08d0, 0x0, 0xe7cba010 )
0x00007FF82E74EF72 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe4dbaff0, 0x0, 0x0 )
0x00007FF82AA83FEF NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x2ab21db0, 0x0, 0x0, 0x0 )
0x00007FF82AA84196 NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 1316
=====================
0x00007FF85A7309C4 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0xfffffd67, 0x4a00256f, 0x2030, 0x2000002 )
0x00007FF85760A966 NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0x0, 0x0, 0xe7cb8bc8, 0x3797fa00 )
0x00007FF82E72B9BB NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7cb8bc8, 0x3797fa00, 0x10, 0x0 )
0x00007FF82E72B680 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7cb8bc8, 0x2ac8fb47, 0x1, 0x1 )
0x00007FF82E72B6EF NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xa7ac836d, 0x1, 0x2bfa3620, 0x1 )
0x00007FF82E726B2B NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x1, 0xe7cb8800, 0x4, 0x2bfa3620 )
0x00007FF82E754C2B NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x3c060000, 0x0, 0xe7c92d40, 0x3c079f56 )
0x00007FF82E74F704 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7bf8e00, 0xe7cb8830, 0xe7cba200, 0xe7c58d20 )
0x00007FF82E74EE1E NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0xe7cb8830, 0xe7cba200, 0xe7bf8eb8, 0x0 )
0x00007FF82E74EB8A NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe5dd08d0, 0x0, 0xe7cba200 )
0x00007FF82E74EF72 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe4dcf680, 0x0, 0x0 )
0x00007FF82AA83FEF NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x2ab21db0, 0x0, 0x0, 0x0 )
0x00007FF82AA84196 NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 10560
=====================
0x00007FF85A733724 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x8, 0x3c067da5 )
0x00007FF85A7096B9 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0xea3d8318, 0xe7c8a800, 0xe7f69b80, 0x0 )
0x00007FF857628E78 NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0x0, 0x0, 0x48, 0x1748b542 )
0x00007FF83C0794CB NULL (NULL:0) (rtlcoremt:0x00007FF83C060000) ( 0xea3d8318, 0x0, 0xe7cbe3a0, 0xe7f66601 )
0x00007FF81748E7F8 NULL (NULL:0) (baselibmt:0x00007FF8173B0000) ( 0xe4e94e00, 0xe7f69b80, 0x0, 0x518 )
0x00007FF7DEE8F22E NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0xe4e94e00, 0x0, 0xe4e94e00 )
0x00007FF81748DDE2 NULL (NULL:0) (baselibmt:0x00007FF8173B0000) ( 0xe4db5600, 0x0, 0xe4e834c0, 0x7fffffff )
0x00007FF82AA83FEF NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x2ab21db0, 0x0, 0x0, 0x0 )
0x00007FF82AA84196 NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 7624
=====================
0x00007FF85A733784 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x33ad9000, 0x33ad9000, 0x0, 0x0 )
0x00007FF85A6C49DD NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 10348
=====================
0x00007FF85A7309C4 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85760A966 NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0x0, 0x0, 0xe7da9f10, 0x0 )
0x00007FF8574343D6 NULL (NULL:0) (CRYPT32:0x00007FF8573E0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3724
=====================
0x00007FF85A733784 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0xe8fe78a0, 0x0, 0x0 )
0x00007FF85A6C49DD NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3344
=====================
0x00007FF85A733784 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0xe4dd4658, 0x1 )
0x00007FF85A6C49DD NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 4732
=====================
0x00007FF85A733784 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0xe4da0d38, 0x1 )
0x00007FF85A6C49DD NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 6884
=====================
0x00007FF85A72FEF4 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x1, 0x1, 0x2e74e96a )
0x00007FF8575C3B2F NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0xe7bf8eb8, 0xe7c58b60, 0x0, 0x854 )
0x00007FF8173DC8C5 NULL (NULL:0) (baselibmt:0x00007FF8173B0000) ( 0x1, 0xe7bf8eb8, 0xe7bf8eb8, 0xe7fd9618 )
0x00007FF82E74EC75 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe5dd08d0, 0x0, 0xe7f10470 )
0x00007FF82E74EF72 NULL (NULL:0) (asyncoremt:0x00007FF82E720000) ( 0x0, 0xe7e51050, 0x0, 0x0 )
0x00007FF82AA83FEF NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x2ab21db0, 0x0, 0x0, 0x0 )
0x00007FF82AA84196 NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 6608
=====================
0x00007FF85A7309C4 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x5a6fef90 )
0x00007FF85760A966 NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85760A84E NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF7E10FD3D6 NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 1744
=====================
0x00007FF85A733784 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0xe4da0d38, 0x1 )
0x00007FF85A6C49DD NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 13168
=====================
0x00007FF85A733724 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x3812f660, 0x0, 0x0, 0x0 )
0x00007FF85A7096B9 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0xea3d8318, 0xe7c8a800, 0xe7f69298, 0x0 )
0x00007FF857628E78 NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0x0, 0x0, 0x0, 0x1748b542 )
0x00007FF83C0794CB NULL (NULL:0) (rtlcoremt:0x00007FF83C060000) ( 0xea3d8318, 0x0, 0x0, 0x58913e4a )
0x00007FF81748E7F8 NULL (NULL:0) (baselibmt:0x00007FF8173B0000) ( 0xe7df0900, 0xe7f69298, 0xe8661770, 0xe7df1bb0 )
0x00007FF7DEE8F22E NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0xe7df0970, 0x0, 0x0 )
0x00007FF81748DDE2 NULL (NULL:0) (baselibmt:0x00007FF8173B0000) ( 0xe8fcc300, 0x0, 0xe7e392f0, 0x0 )
0x00007FF82AA83FEF NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x2ab21db0, 0x0, 0x0, 0x0 )
0x00007FF82AA84196 NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 2596
=====================
0x00007FF85A733724 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x3ce0f720, 0x0, 0x0, 0x0 )
0x00007FF85A7096B9 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0xea3d8318, 0xe7c8a800, 0xe7f6a338, 0x0 )
0x00007FF857628E78 NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0x0, 0x0, 0x0, 0x1748b542 )
0x00007FF83C0794CB NULL (NULL:0) (rtlcoremt:0x00007FF83C060000) ( 0xea3d8318, 0x0, 0x0, 0x58913e4a )
0x00007FF81748E7F8 NULL (NULL:0) (baselibmt:0x00007FF8173B0000) ( 0xe7df0000, 0xe7f6a338, 0xea334ce0, 0xe9004630 )
0x00007FF7DEE8F22E NULL (NULL:0) (xtop:0x00007FF7DB020000) ( 0x0, 0xe7df0050, 0x0, 0x0 )
0x00007FF81748DDE2 NULL (NULL:0) (baselibmt:0x00007FF8173B0000) ( 0xe8fcc300, 0x0, 0xe7e38e70, 0x0 )
0x00007FF82AA83FEF NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x2ab21db0, 0x0, 0x0, 0x0 )
0x00007FF82AA84196 NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 6744
=====================
0x00007FF85A7309C4 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x0, 0x5a690000, 0x3dd6f410 )
0x00007FF85760A966 NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0x0, 0x1, 0x0, 0x0 )
0x00007FF857D2AA73 NULL (NULL:0) (combase:0x00007FF857C90000) ( 0x0, 0x0, 0x228, 0x57d05d57 )
0x00007FF857D2CE00 NULL (NULL:0) (combase:0x00007FF857C90000) ( 0xffffffff, 0xe8ffbc70, 0x0, 0x1a58 )
0x00007FF857D2A931 NULL (NULL:0) (combase:0x00007FF857C90000) ( 0x0, 0x0, 0xe8feb380, 0x0 )
0x00007FF857D6157C NULL (NULL:0) (combase:0x00007FF857C90000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 6756
=====================
0x00007FF85A72FEF4 NULL (NULL:0) (ntdll:0x00007FF85A690000) ( 0x0, 0x1748bb42, 0xe7c07c00, 0x3c06d969 )
0x00007FF8575C3B2F NULL (NULL:0) (KERNELBASE:0x00007FF8575B0000) ( 0xe7e3a108, 0xe7f68c10, 0x0, 0x940 )
0x00007FF8173DC899 NULL (NULL:0) (baselibmt:0x00007FF8173B0000) ( 0x0, 0xe9003d01, 0x0, 0xe9003d00 )
0x00007FF81748E018 NULL (NULL:0) (baselibmt:0x00007FF8173B0000) ( 0xe8fcc300, 0x0, 0xe7e3a0f0, 0x7fffffff )
0x00007FF82AA83FEF NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x2ab21db0, 0x0, 0x0, 0x0 )
0x00007FF82AA84196 NULL (NULL:0) (MSVCR110:0x00007FF82AA60000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF85A0D1FE4 NULL (NULL:0) (KERNEL32:0x00007FF85A0C0000) ( 0x0, 0x0, 0x0, 0x0 )

BenLoosli · ‎Jan 17, 2018

Now give us some useful information to help you! Traceback logs are for PTC tech support, no one else understands them.

What are your computer specs: CPU, memory, graphics, OS, etc?

Does Creo start and crash immediately or were you doing some function within the software?

If working in Creo, what were you doing, sketcher, drawing, extrude, sheet metal, etc?

Is this a new install or has it been working for months and is now crashing?

If an old install, what changed recently, OS patch, graphics driver update, etc?

cgongora · ‎Jan 17, 2018

What are your computer specs: CPU, memory, graphics, OS, etc?

Windows 10 64 bits, CPU w/ Core i5 processor 8GB RAM, Graphics are Intel HD 630

Does Creo start and crash immediately or were you doing some function within the software?

It crahses immediately

Is this a new install or has it been working for months and is now crashing?

It has been working for 1 week and today started crashing

Hope you can help!

Regards,

BenLoosli · ‎Jan 17, 2018

Intel HD graphics are not certified for Creo.

Put this line in your config.pro and see if Creo will start.

graphics win32_gdi

This will force Creo to use generic windows graphics drivers.

Mahesh_Sharma · ‎Jan 17, 2018

Couple of points to try:

1. Try adding config option windows_browser_type with value as chromium_browser in config file in Creo install location.

2. Add config web_browser_homepage value as about:blank

3. Clear cache rename .wf to something else (%appdata%\Roaming\PTC\ProENGINEER\Wildfire)

4. Try installing a new datecode of Creo 3.0