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Can't open creo parametric 2.0?

ptc-5678539
Newbie

Can't open creo parametric 2.0?

I'm relatively new to this software, as I have been working with pro/desktop for a long time. I finally downloaded creo parametric 2.0, and after much loading, it won't even open. I have absolutely no idea what is wrong. I am running Windows 7, and when I click the shortcut, it acts like it is loading, and then nothing happens. I restarted the computer and checked these forums to no avail. Some suggestions were made about graphics card incompatibility, but I don't know much about what that means, and although I tried disabling my graphics card and running the program, it didn't work, Can someone help me open the program? Thanks in advance!


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3 REPLIES 3

Re: Can't open creo parametric 2.0?

Hello Emma and welcome to the forum.

Did you purchase a full verion Creo license? Is do, you have a maintenance contract. You can open a support case with high priority and they should walk through this with you over the phone or even in a shared session. Not getting any kind of message typically means you have a hardware incompatibility. License issues normally opens the program and gives you a warning.

Is your windows 7 64-bit and is it the professional version?

You can see your windows version here: Control Panel\System and Security\System

Re: Can't open creo parametric 2.0?

Thanks for the answer! I have the full student version, and I figured it was a hardware incompatibility, and I'm trying creo 1.0 instead of 2.0 to see if maybe the older version is compatible, otherwise I'll contact someone.

Re: Can't open creo parametric 2.0?

This post has a link to the academic support site:

Creo Parametric is shutting down because it could not run the Quality Agent

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