Community Tip - Need to share some code when posting a question or reply? Make sure to use the "Insert code sample" menu option. Learn more! X
Hi
I'm running Creo 3.0 through Prallels on my mac. Suddenly it stopped working, and when i try to open af file it says that I have to reconfigure:
Problem is I don't know how to do this. When I'm running the setup-file, it will not let me choose reconfigure under "install new software":
I'm using the free academic software.
Any suggestions how to solve this problem, so I can start using Creo again?
Best regards
Reconfigure.exe is a separate executable. It is located in C:\Program Files\PTC\Creo 3.0\<datecode>\Parametric\bin (for Creo 3.0)
Thanks a lot for the answer! I still can't find the Reconfigure.exe file in that location? Can it go by another name?
Anyway, do you know if I can uninstall Creo and install it again, without having problem with the license?
Hi,
it looks like parametric.psf file was removed from C:\Program Files\PTC\Creo 3.0\<datecode>\Parametric\bin directory. It's hard to tell what happened in the virtual machine.
Note: If you do not know, where license file is saved, then you cannot resolve the problem.
MH
Ok, I'm using the academic edition, so do you know if, it's possible to get a new study-license somewhere?
You can contact PTC to request one.
Frederik,
your current license file is probably located in C:\ProgramData\PTC\Licensing directory.
MH
Frederik,
Did you get answer for your question from any of the replies on this post?
For support on academic edition you can log a case at Academic Case Logger