Creo 10.0.5.0 always starts with server offline

[Dobi]

I just installed Creo 10.0.5.0 (from 8.0.10.0 and 9.0.9.0) and am noticing that on each launch Windchill is offline unless I manually go to Server Management and uncheck the "Offline" box. 

All of the settings from 8.0.10.0 and 9.0.9.0 are unchanged and neither one of those versions had that issue. 

What do I need to do to have it start with Windchill online?

[MartinHanak]

Hi,

did you set the PTC_WF_ROOT environment variable differently for the mentioned versions in parametric.psf file?

For example:

ENV=PTC_WF_ROOT=C:\PTC\PTC_WF_ROOT_Creo8

ENV=PTC_WF_ROOT=C:\PTC\PTC_WF_ROOT_Creo9

ENV=PTC_WF_ROOT=C:\PTC\PTC_WF_ROOT_Creo10

[Dobi]

I did not. 

It's using the same PTC_WF_ROOT as Creo 9. Creo 9, in turn, used the same .wf location as Creo 8. 

[MartinHanak]

Hi,

personally I find it necessary to set PTC_WF_ROOT variable so that each version uses its own directory.

[Dobi]

This looks different than the usual cache version change behavior when I set different PTC_WF_ROOT locations. I'll give it a try though.

[Dobi]

Changing the location has no impact. Creo still launches with server in offline mode. 

[MartinHanak]

---

@Dobi wrote:

This looks different than the usual cache version change behavior when I set different PTC_WF_ROOT locations. I'll give it a try though.

---

Hi,

my last tip ... contact PTC Support.

[Robrecht · Accepted solution]

Hi @Dobi 

We experienced the same issue after performing an upgrade from Creo 7.0.x.0 to 9.0.x.0 a few years ago.

For some reason, this was caused by the fact that the 'older' Creo 7 workspace/server cache was also being used for Creo 9 and somehow this led to Creo always starting with an offline Windchill connection.

What fixed it for us, was renaming the root cache-folder and restarting & re-registering Windchill in the Server Management - thus this way forcing Creo to create a blank new cache folder.

In our case, the root cache-folder was the parent folder where the PTC_WF_CACHE folder was located (your location can be found in File > Manage Session > Server Management >> Cache tab)

Alternatively you could also set the following in the parametric.psf file of Creo 10:

SET=PTC_WF_CACHE=C:\PTC\PTC_WF_CACHE_Creo10

And optionally, set this in the parametric.psf of Creo 9:

SET=PTC_WF_CACHE=C:\PTC\PTC_WF_CACHE_Creo9

(If you start Creo using BAT-scripts, modify the lines that set the variables)