Creo 10 installmgr.dll error

[joe_c]

Hello

I ran the setup.exe file and i get this error message:

V:\pim\x86e_win64|installmgr.dll is either not designed to run or Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020

Does the setup has to be installed in the desktop as opposed to a mount drive? 

I am not sure if is the dll file itself or my Windows 11 (i do have window universal c runtime as MS visual c++ Redistributable).  I read somewhere here to download the dll file for creo 2.0 but i havent seen one for creo 10. I am still on the fence if it could be something else

thanks 

[MartinHanak]

Hi,

Q1: Is this your first Creo installation?

Q2: What is the hardware configuration of your PC?

[joe_c]

Hi Martin

Q1: Not my first rodeo, last install was 5 years ago in an old laptop that i dont have

Q2:  Lenovo i9-14900HX, 2.20GHz, 32 GB Ram, Windows 11 v. 24H2.

i run the setup.exe as admin or regular user and still fails pointing to the installmgr.dll file

[MartinHanak · Accepted solution]

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@joe_c wrote:

Hi Martin

Q1: Not my first rodeo, last install was 5 years ago in an old laptop that i dont have

Q2:  Lenovo i9-14900HX, 2.20GHz, 32 GB Ram, Windows 11 v. 24H2.

i run the setup.exe as admin or regular user and still fails pointing to the installmgr.dll file

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Hi,

my suggestion ... do not use disk V:.

• create C:\PTC directory
• set Full access rights to C:\PTC directory
• create C:\PTC\install and C:\PTC\Creo10 directories
• copy installation medium to C:\PTC\install directory
• run C:\PTC\install\setup.exe
• install Creo into C:\PTC\Creo10 directory