Creo 12.4.1.0 Freezing/Delayed Response Issue

[JN_11079342]

We are currently running Creo 12.4.1.0 and we are seeing some odd behavior that I am trying to resolve. When performing certain (seeming unrelated) actions like opening the File-options window or adding a new view in a drawing there is a 10-15 second delay where Creo freezes before performing the requested task. The issue is consistent in that it occurs on the same handful of tasks but oddly not every time we perform them. We saw this same behavior in Creo 4.0 before our upgrade which leads me to believe it is caused by an external factor. My current theory is that our antivirus software (Checkpoint) is checking or scanning some Creo related file or service causing the delay.

Has anyone else seen this type of behavior and if so how did you resolve it?

If it is the antivirus software, is there a recommended file or service whitelist?

[BenLoosli]

Is Creo loaded locally? If it is, then whitelist the Creo install folder structure and see if that cures the issue.

In a network install, switching modules would sometimes cause a slight delay, but I never saw one in the 10-15 second range. Usual module switching delay was about 3-5 seconds.

[JN_11079342]

Thanks Ben, Creo is installed locally for each user but the license and many of the formats, templates, tables, etc. are located on the company server. I am working on getting IT involved so we can try some changes to the antivirus.

[anursingh]

Hi @JN_11079342,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag

[JN_11079342]

We have not been able to solve this issue so far but we are still working on it. I will update the post with a solution once we figure it out.

[StephenW]

Possibly related to

https://community.ptc.com/t5/3D-Part-Assembly-Design/Difficulty-in-selecting-sketch-entities-in-Creo/m-p/976909/highlight/true#M136802

https://community.ptc.com/t5/3D-Part-Assembly-Design/Creo-11-Selection-Issues/m-p/967061/highlight/true#M136080

Not that there has been a solution