Creo+ Error

[Dale_Rosema]

I was in Creo+ a couple of nights ago.

Last night I tried to login and I got this error

With Creo+ how do I reload the software?

[StephenW]

I tried mine and I was able to load creo fine.

I don't know how to re-load the software but maybe you can switch to the validation verison?

[Dale_Rosema]

I cannot get to the control center.

It give that same error when I try to load the control center.

[Dale_Rosema]

In my start window, if I click on either I get the same message:

In the tool bar I don't have the Creo+ in the pop-up. 

[StephenW]

when I googled the dll file, someone posted it was a visual c++ runtime library. You can get them from microsoft.

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

[Dale_Rosema · Accepted solution]

I found this video:

https://www.youtube.com/watch?v=POOM8Qgz0gY

I reloaded my dll files as show and after I restarted, Croe+ said something about the update was successfully installed.

[mfischer]

Hi all,

On vanilla windows OS, creo+ 12.1 is going to fail (CC/creo+ will fail to launch) due to missing -MS runtime - msvcp140_codecvt_ids.dll

We have identified this issue and are working to resolve this issue by including this dll.  The hope is to have this included in the production build of Creo+ 12.1.0.0 (available in December).

To resolve this today, we would ask that customers install – Microsoft VC++ 2022 latest redistributable package.  This can be downloaded from MS site - https://aka.ms/vs/17/release/vc_redist.x64.exe

Thanks

Mark