Creo Parametric 4.0 M030 not working

[davycarl1981]

Have no idea what happened, creo stopped working, everything I clicked the software, nothing happened, The following is the error log from the windows, someone please help on this, thanks

Source
Creo Parametric 4.0 M030 from PTC

Summary
Stopped working

Date
‎1/‎12/‎2018 1:26 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\PTC\Creo 4.0\M030\Parametric\bin\parametric.exe

Problem signature
Problem Event Name: BEX
Application Name: parametric.exe
Application Version: 31.0.2012.380
Application Timestamp: 59b7c90b
Fault Module Name: StackHash_2beb
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_2C_FROM_ntdll+0x0006ED1C
Exception Code: c0000005
Exception Data: 00000008
OS Version: 10.0.16299.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 3ad0
Additional Information 4: 3ad0e9f4486e91d86927e4a71227ee49

Extra information about the problem
Bucket ID: 2118cc911b26babf32bc7d8e11a8ac9a (1350092037439401114)

[TomD.inPDX]

Not a common problem for this to happen out of the blue.  Mine quit when my Ethernet FW chip died.  Seriously!  But it let me know the license wouldn't boot.

If you get nothing, that means the license server may not be booting either.

Are you at a point where a re-install of Creo (maybe M020 🙂 ) could solve your problem sooner rather than later?

...and of course, if you have maintenance or a subscription, create a support case!

[davycarl1981]

Thanks for the reply, maybe it has something to do with the video driver, it worked fine last month, have re-install the software but the problem still there.

[MartinHanak]

Hi,

if you suspect graphic card driver then add following option at the end of config.pro file and launch Creo.

graphics  win32_gdi

[TomD.inPDX]

I'm reaching here but could the license be time limited?

[dschenken]

BEX is an operating system level error and may be caused by some other program.

https://www.google.com/search?q=StackHash_2beb

[davycarl1981]

I met this problem before, after re-install windows system the problem will be fixed, but after a short time, do not know what happened, the problem will repeat again. Does it have something to do with win 10 system?

I have two graphics

HD intel graphics  530

NVIDIA Geforce GTX 980M

[VladimirN]

Update the graphics card drivers?

[BenLoosli]

Neither graphics are officially supported by PTC.

[erine]

http://support.ptc.com/WCMS/files/171727/en/dell_creo4.pdfd

This page is updated by PTC and lists their recommended build version of supported graphics cards.

[davycarl1981]

That is stupid for PTC company, my computer is Alienware R17 cost over 3K, there is no problem for SolidWorks and UG NX, why Creo ?...

[MartinHanak]

Hi,

did you test my tip to add following option at the end of config.pro file and launch Creo ?

graphics  win32_gdi

[pvanasten]

I'm having a similar issue, how do I access the config.pro file?

Creo used to work with my NVidia card; now it won't display anything in the model window. Program works (but not as well) when run with integrated graphics.

[MartinHanak]

Hi,

search Creo installation directory for config.pro file.

For example, in my CR2 installation ... path to config.pro file is ...

C:\PTC\Creo2_M070\Creo 2.0\Common Files\M070\text\config.pro

[pvanasten]

My system won't allow me to make changes to that file. I updated the write permissions for the file and each folder it's in, but no luck.

[MartinHanak]

Hi,

launch Notepad as Administrator and then edit the file.

[MartinHanak]

Hi,

if I were you I would test also Creo 3.0 and Creo 2.0 installation.

[BenLoosli]

I am not saying Creo won't run on a GeForce card, just it is not certified. If you check the NX support pages, you will find that the GeForce cards are not certified there either. GeForce are considered gaming cards so a perfect one for your Alienware machine. Quadro are the CAD level cards that most vendors certify.