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Hi everyone,
Creo parametric - Release 7.0.2.0 crashes prematurely if config option "sketcher_diagonal_constr yes" is set and when you use the "Replace" function in the sketcher. To reproduce this issue do the following:
How ever, setting the config option "sketcher_diagonal_constr NO" the version 7.0.2.0 runs fine.
@ptc: how to open a case for a Creo version that is brandnew? I did not find a way to support you figuring out this issue. Now just read it in the newspaper tomorrow... 😉
@ROpitz2 wrote:
how to open a case for a Creo version that is brandnew? I did not find a way to support you figuring out this issue. Now just read it in the newspaper tomorrow... 😉
PTC Support cases can be opened here: https://www.ptc.com/support/case-logger
Hello TomU,
I am familiar opening Support Cases. Now, on August 26th, Version 8.0.1.0 is available to download and to use. But how can I open a support case for this version, if there is no option to select this brandnew version? See screenshot made today on August 27th regarding Version 8.0.1.0. I can open cases up to version 7.x but not for version 8.x. I would like to support ptc to figure out how to solve the problem. Thx.
Hello TomU,
maybe I found the answer on my question on my own... first you have to enter 'Creo Parametric' followed by pressing 'Enter', then another pull down menu appears (somehow confusing... ;-). Here you can select the most recent version. See screenshot...