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Creo can't see files on the network

Newbie

Creo can't see files on the network

Hey all, been struggling with this issue lately and can't figure out what is going on.

 

We're running creo parametric 2.0 and have two computers with their own licenses, and storing all the files on a common server.

 

Recently, I'll set the working directory to the folder on the network I'm trying to work in, then I go to open a file and nothing shows up in the folder. In window's explorer, the files are all there, but Creo can't seem to find them.

 

The only way I've been able to get around this is to copy files from the server onto my desktop and then move them back to the server when I'm done, but this is a huge time waster.

 

Any ideas on what might be going on?

10 REPLIES 10

Re: Creo can't see files on the network

Is the network drive mapped in Windows Explorer?

Re: Creo can't see files on the network

Yes, the network is mapped. Remapping doesn't help.

It's also random which files are visible and which files aren't. A file may be visible, and I can open and work on it, then I'll save and come back later that day and it's not visible. Some files are visible one day, then not the next.

Re: Creo can't see files on the network

Nick,

what operating system is running on file server ? Can you upload some pictures (Creo open window versus Windows Explorer window) ?

Martin Hanak


Martin Hanák

Re: Creo can't see files on the network

I've seen this previously on our network - specifically, I would add files to a network directory but Creo (actually WF4) couldn't immediately see them. Using a mapped drive letter too.

I think it turned out to be a server configuration issue...

Re: Creo can't see files on the network

Martin,

I believe it's a Mac running OS X Server.

fileproblems.JPG

Re: Creo can't see files on the network

Update: the server was recently updated to OS X Mavericks

Highlighted

Re: Creo can't see files on the network

Nick,

I am sorry I do not know the solution of your problem. You can try to ask PTC Support, but I guess they will tell you that saving files on Mac server is not supported .

Martin Hanak


Martin Hanák

Re: Creo can't see files on the network

We have had a lot of trouble with this over the years with both ProE and Creo and on Linux and Windows. The files will eventually appear but we believe it is something to do with the way PTC stat the remote files. ProE/CREO seems to want to know about the files on the remote system and is continually requesting info. Sometimes there may be a network clash and not an immediate reply. This has two effects one you can't see new files and in the worst case the system clashes. {Especially if you are working intensively on the screen and the system is requesting remote info. Saving trail files locally helps but doesn't solve all the problems)

System here is now a selection of Linux boxes runing ProE WF3 and mostly PC Win 7/32 saving to a largish linux based network file server. [We tend to see the most problems when the network is more heavily loaded, upto 100 CREO users in one room, but GBit to each machine!]

Regards

Re: Creo can't see files on the network

Some quick google, it appears there is an issue with SMB in OSX Mav. I'm not sure that is the issue, but I doubt the issue is with Creo itself.

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