CreoView Adapters: Start of services after machine restart

[ArunPLM]

Hi,

There are separate machines for Creo view adapters. 

I configured them as Windows service (GSworkers).

In some machines, the service needs to be manually restarted after the machine restart.

Some machines, its get started automatically.

All machines' service settings are the same and the config is also the same in Windchill UI.

The below error is coming after the restart of the machine in those machines.

Help to fix it, so that the services get started automatically.

[VladimirN]

Here are some helpful articles:

• "Unable to launch Creo View Client": https://www.ptc.com/en/support/article/CS109488 
• "Error "Creo View - productview.exe has stopped working" while trying to open viewables / models in Creo View": https://www.ptc.com/en/support/article/CS79427 
• "Creo View Adapters: Approaches to starting a remote Windows Worker using the Creo View Worker Daemon process": https://www.ptc.com/en/support/article/CS179535 
• "Creo View Adapters: How to manually create an additional Worker Deamon Service to listen on a non-default port": https://www.ptc.com/en/support/article/cs49182 

[MartinHanak]

Hi,

try following:

• change the type of service start from Automatic to Automatic (Delayed Start)
• restart machine
• wait 2 minutes when machine is ready to use
• check service status

If the service is running, then you can decrease 2 minutes period to something lesser.

See https://social.technet.microsoft.com/Forums/lync/en-US/d8f0e315-74d4-4890-a62f-ef427a8532e1/adjusting-the-autostart-delayed-start-time?forum=winservergen discussion at the bottom of the page (the response of hmqcnoesy_ user).

[ArunPLM · Accepted solution]

Finally, upgrade only fixed the issue.

We have upgrade to Creo View adapters 8.1 and this issue disappeared.