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CreoView rendering timesout

BenLoosli
23-Emerald II

CreoView rendering timesout

We have a file that when rendering in CreoView2 gets to the Generating Output stage after 8 minutes and then at 10 minutes Pro/E is stopped and the viewable is never completed.

The MS log shows a 600 second time reached. I have adjusted some of the timeout settings so none are at 600 seconds anymore, but I must be missing one or more.

Can someone suggest some property settings that will increase the time before the system timeout?


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ACCEPTED SOLUTION

Accepted Solutions
TomU
23-Emerald IV
(To:BenLoosli)

If you look at the trail file on the worker is Creo actually into the PDF generation step?

I've seen publishing hang (and fail) due to things missing that the recipe file says are required.  It might be worth unchecking some things just to see if it makes a difference.  (I'm not positive if these affect drawings, especially PDFs.)

recipe.PNG

View solution in original post

17 REPLIES 17
BenLoosli
23-Emerald II
(To:BenLoosli)

Hopefully someone will have an idea of what setting is needing to be adjusted.

TomU
23-Emerald IV
(To:BenLoosli)

There are CAD worker timeout settings and there are separate Windchill property timeouts for parts, drawings, and assemblies.

See http://support.ptc.com/cs/help/creo_hc/creoview3_hc/index.jspx?id=TheRecipe_Editor-Recipe_Editor_Tasks-AConfiguring_Work…

publish.cadtimeout.component–600 seconds

publish.cadtimeout.assembly—3600 seconds

publish.cadtimeout.drawing—600 seconds

publish.cadtimeout.<ObjectType>.<AuthApp>—3600 seconds

worker.PNG

BenLoosli
23-Emerald II
(To:TomU)

Mine are set to:

publish.cadtimeout.component–900 seconds

publish.cadtimeout.assembly—3600 seconds

publish.cadtimeout.drawing—1200 seconds

I added the AutoIdle and AutoBusy at 900.

I set the  Advanced-System values to:

ShortServer: 900

ShortHelper:300

LongServer:2400

LongHelper: 4200

I just tried another drawing generation and it timeout after 13 minutes, but the MS log still says 600 seconds.

TomU
23-Emerald IV
(To:BenLoosli)

Are you talking about in the recipe editor?

timeout.PNG

BenLoosli
23-Emerald II
(To:TomU)

Yes, the advanced-system times are set in the recipe file.

TomU
23-Emerald IV
(To:BenLoosli)

Just out of curiosity, what does the job log show on the WVS Job Monitor page?  Anything like this, or something else?

timeout2.PNG

BenLoosli
23-Emerald II
(To:TomU)

TomU
23-Emerald IV
(To:BenLoosli)

Fascinating.  Almost seems more like a crash than a timeout.  Does the trail file show anything interesting?  Is there a traceback file for the same time window?

TomU
23-Emerald IV
(To:BenLoosli)

I found this:  https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS125007

(Not a solution, but still interesting.)

BenLoosli
23-Emerald II
(To:TomU)

That article says 10.1 and early builds of Creo2. I am on Windchill 10.0m040 and Creo2m100.

The CAD worker is not crashing.

I have increased the recipe file timeouts to:

ShortServer: 1800

ShortHelper:1200

LongServer: 4200

LongHelper: 4800

I do see in the helper.log an entry that timeout passed was 4800.

This time it ran for 20 minutes before quitting, so I may be getting somewhere with the recipe settings.

BenLoosli
23-Emerald II
(To:TomU)

I am up to 7200 seconds on the ShortHelper and publish.cadtimeout.drawing and seeing if this will finally publish the drawing.

The publishing timed out at 6000 seconds.

I opened the drawing in Creo2 and did a Save to PDF and that took about 5 minutes.

Not sure why the CAD Worker is not able to complete the job quicker than 2 hours, unless there is something on the thumbnail generation that is causing the delay and quit.

TomU
23-Emerald IV
(To:BenLoosli)

If you look at the trail file on the worker is Creo actually into the PDF generation step?

I've seen publishing hang (and fail) due to things missing that the recipe file says are required.  It might be worth unchecking some things just to see if it makes a difference.  (I'm not positive if these affect drawings, especially PDFs.)

recipe.PNG

BenLoosli
23-Emerald II
(To:TomU)

Turned off the Output Thumbnail and Output Author States and the generation crashed with the same errors as I posted on Oct 2, 2015, 1;59PM.

I may just give up and zip the SaveAs PDF file and rename it, then Add it as Content to the drawing file in PDMLink.

BenLoosli
23-Emerald II
(To:BenLoosli)

Turned off Output Geometry and the file published in like 9 minutes.

I had the publish.cadtimeout.drawings at 15000 seconds (over 4 hours) for a run Friday night and the system timed out.

TomU
23-Emerald IV
(To:BenLoosli)

So now the question is, what's missing from the drawing?!?!

TomU
23-Emerald IV
(To:BenLoosli)

I'm assuming you've already read through this: https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS26448

A server restart is required after WVS property changes...

BenLoosli
23-Emerald II
(To:TomU)

I have read it.

Haven't adjusted the WVS properties in a few days and I just rebooted my Windchill server at noon. It also reboots every morning at 5:00AM.

I am playing with the recipe Advanced-System values and it did run longer on the last submittal, so I increased them again.

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