Error -9 requesting new student license for creo 8.0.4.0

[PD_10684929]

I have installed my CREO 8.0.4.0 student edition two months ago and now i get the Error message that the "license request failed for feature." 

Error code -9. 

Please find picture underneath.

[MartinHanak]

Hi,

HOST-ID included in license file does not correspond with physical address of any network card installed in your computer.

[PD_10684929]

Hi, thank you for your fast response. How can i get a license that corresponds with my physical address of my network? What do i have to do? I tried using the node Locked License Generation with the code BK800908EDSTUDENTEDUNI a bunch of times, but it just says Error after asking me for login details. 

[MartinHanak]

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@PD_10684929 wrote:

Hi, thank you for your fast response. How can i get a license that corresponds with my physical address of my network? What do i have to do? I tried using the node Locked License Generation with the code BK800908EDSTUDENTEDUNI a bunch of times, but it just says Error after asking me for login details. 

---

Hi,

please do following:

• upload  file
• open Command prompt window
• run ipconfig /all > ip.txt command
• upload ip.txt file

I will investigate both information sources and let you know what to do.

[PD_10684929]

Please find both files below. I renamed the file sw_license_email_572119 to a text file, because it did not allow me to upload a .dat file. 

[MartinHanak]

Hi,

did you really upload  file? I can see sw_license_email_572119.txt file

Inside sw_license_email_572119.txt file I can see:

• INCREMENT CREOPMA_Student6 ptc_d 40.0
  • 40.0 means Creo 9.0
• HOSTID=PTC_HOSTID=98-AF-65-73-18-FB
  • this PTC_HOSTID is available in ip.txt

Wireless LAN adapter Wi-Fi:

Description . . . . . . . . . . . : Intel(R) Wi-Fi 6 AX201 160MHz

Physical Address. . . . . . . . . : 98-AF-65-73-18-FB

I can't see any problem.

Note: Maybe OpenVPN adapters are causing your problem.

[JamesAvis · Accepted solution]

Since you have Creo installed, navigate to the Parametric\bin folder in your Creo installation (you can probably find it by right clicking on any Creo shortcut, Open File Location), open a command prompt there (you can do this by clicking in the address bar, type CMD, hit enter), then enter the command:

ptchostid.bat

This will tell you what Creo sees as your host ID. If it does not match 98-AF-65-73-18-FB, you'll need to request a new license file with the correct host ID.

[MartinHanak]

---

@JamesAvis wrote:

Since you have Creo installed, navigate to the Parametric\bin folder in your Creo installation (you can probably find it by right clicking on any Creo shortcut, Open File Location), open a command prompt there (you can do this by clicking in the address bar, type CMD, hit enter), then enter the command:

ptchostid.bat

This will tell you what Creo sees as your host ID. If it does not match 98-AF-65-73-18-FB, you'll need to request a new license file with the correct host ID.

---

Hi,

please next time send your reply to OP, It is @PD_10684929 

[PD_10684929]

Hi Mr Hanak
My Creo works again the way its supposed to. The thing is i use Creo at my university and need to activate the universities vpn to access their server through Creo. (I also use a program from my university, which opens Creo with their server - i never open Creo by itself). I believe there was probably a error due to the open-vpn and my local licsenz and the host ID. By using the prompt and command line you suggested i saw that the two Host ID line match. I probably did not have my vpn activated before opening creo. 

Many Thanks 

P

[Catalina]

Hi @PD_10684929,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,