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Error connecting Creo Parametric 9 to Windchill 10

jliu-2
5-Regular Member

Error connecting Creo Parametric 9 to Windchill 10

I am using Creo Parametric Release 9.0 and Datecode9.0.3.0

From Creo Parametric 9 ,When registering a Windchill 10 server in Server Management , when clicking on Check button error pop us: Fatal Error . A trackback has been .....
The error in the trackback log is :


Here are the errors that I faced
-------------------------------------------------
The trace creation timestamp is: Fri Feb 24 12:13:44 23
The executable build timestamp is: Thu Dec 22 05:09:19 22
The datecode is: 2022414
The pro machine type is: x86e_win64
The process ID is: 22076
The traceback type is : CRASH
The logger exit status is: 00003
The Trail is: trail.txt.74
The release is: 9.0
The product version is: 9.0.3.0
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 12700.

Main Thread 12700
=====================
0x00007FFBDD651404 NULL (NULL:0) (ucrtbase:0x00007FFBDD640000) ( 0x1, 0xbb983360, 0x0, 0xe3dae898 )
0x00007FFBDD651394 NULL (NULL:0) (ucrtbase:0x00007FFBDD640000) ( 0xe3dae6c0, 0xe3dae780, 0xe3dae738, 0x0 )
0x00007FFAF2537E62 NULL (NULL:0) (prowt:0x00007FFAF03E0000) ( 0xbeb66410, 0xe3dae8a8, 0xe3dae920, 0xcc557ac8 )
0x00007FF7D959D3D8 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xe3dae920, 0xcc557ac8, 0xe3daea40, 0xcbeda098 )
0x00007FF7D959D2AE NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x0, 0x0, 0xe3dae940, 0xe3dae9e0 )
0x00007FF7E000589A NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xe3daea40, 0xe3daea20, 0x0, 0xcc033d38 )
0x00007FF7E000FB4E NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xc494cf60, 0x0, 0xc494ce60, 0x0 )
0x00007FF7E000ED20 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x0, 0xcc557948, 0x0, 0xaf3659f0 )
0x00007FFB33899B2C NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x10a9a8, 0x4, 0x0, 0x0 )
0x00007FFB3389E47C NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x2f, 0x0, 0x0, 0xffffffff )
0x00007FF7DFE619C7 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x1, 0xffffffff, 0xe3daeca0, 0xe56066e0 )
0x00007FF7DFE5AFC4 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xd9902bc0, 0xd9902b81, 0x0, 0x0 )
0x00007FFB78E1B7FB NULL (NULL:0) (coretools_sh:0x00007FFB78DD0000) ( 0xe9936990, 0xe3daee50, 0xa7587d70, 0x1 )
0x00007FF7DFE61776 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xb8372118, 0x0, 0xa7587d70, 0xcc254d08 )
0x00007FFBA7568A56 NULL (NULL:0) (libdui_sh:0x00007FFBA7560000) ( 0x70a99b, 0x0, 0xcc254d08, 0x0 )
0x00007FFBA7567900 NULL (NULL:0) (libdui_sh:0x00007FFBA7560000) ( 0x10, 0x0, 0x80000001, 0x0 )
0x00007FFB337202EF NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x10, 0xe3daefa0, 0x339b8928, 0x339b8cb0 )
0x00007FFB78E1B7FB NULL (NULL:0) (coretools_sh:0x00007FFB78DD0000) ( 0x0, 0xe3daf0c9, 0x0, 0xe5842710 )
0x00007FFB33729FEB NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x0, 0x0, 0xe3daf0c9, 0x0 )
0x00007FF7E0015777 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xcc5578d8, 0x0, 0x4, 0x14 )
0x00007FF7E000EC7B NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x3, 0xa958, 0x0, 0xb )
0x00007FFB33899B2C NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0xa958, 0x4, 0x0, 0x0 )
0x00007FFB3389E47C NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x0, 0x0, 0x0, 0xffffffff )
0x00007FF7DFE619C7 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x1, 0xffffffff, 0xe3daf3c0, 0xe56066e0 )
0x00007FF7DFE5AFC4 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x130b7982, 0x1ce19183, 0x2271d4d3, 0x2ec80928 )
0x00007FFB78E1B7FB NULL (NULL:0) (coretools_sh:0x00007FFB78DD0000) ( 0xe5018250, 0x33a778a0, 0x3, 0x52b27efe )
0x00007FF7DFE61776 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x33a778a0, 0x0, 0x0, 0x3f )
0x00007FF7D9912676 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xb1778f28, 0x3, 0x0, 0x0 )
0x00007FF7D9810D33 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xb1778f28, 0x0, 0x33a778a0, 0x3 )
0x00007FF7E19EA2E5 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x1, 0x5a9b6a4, 0x42eb18f0, 0x43b2a504 )
0x00007FF7E19EA594 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xb1778f28, 0xe19ea310, 0xaf0c4860, 0xe3daf8f0 )
0x00007FFB3393A2CC NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0xb1778f28, 0xe19ea310, 0xe3daf8f0, 0x0 )
0x00007FFB3393B35F NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0xe19ea310, 0x0, 0x0, 0x0 )
0x00007FFB3372FBFD NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0xa, 0x3, 0xb1778f28, 0x0 )
0x00007FF7E19E76F2 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFBDEBB7614 NULL (NULL:0) (KERNEL32:0x00007FFBDEBA0000) ( 0x0, 0x0, 0x0, 0x0 )

2 REPLIES 2
StephenW
23-Emerald II
(To:jliu-2)

You've mistakenly sent this to the community instead of tech support. The community is generally not able to help with traceback errors.

Make sure you select "open a support case"

 

StephenW_0-1677260652006.png

 

BenLoosli
23-Emerald II
(To:jliu-2)

Creo 9 is not supported with Windchill 10!

Creo 9 Requires Windchill 12.0.2.5 and higher or Windchill 12.1.1.0 or higher.

 

See the information in the linked PTC document.

Creo Data Management Compatibility Roadmap | PTC

 

Even a support case will not help as the combination of Creo with Windchill is not supported.

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